Chapter 17: Windows and Application Troubleshooting

Labs you will perform in this chapter:

• Lab 17.1: Using Event Viewer

• Lab 17.2: Using Dr. Watson

• Lab 17.3: Using ScanDisk

• Lab 17.4: Using MSCONFIG

Troubleshooting is a skill that requires you to collect the required information about what is happening on your computer. Microsoft has provided you with several tools that have been bundled with their Windows family of products. In this chapter, you will learn how to collect information so that you will know where to start when troubleshooting your system. These tools, when used properly, will help you collect information that then can be used to troubleshoot what the root problem is.

Note

For more information, see Chapter 18 of David Groth’s A+ Complete Study Guide (Sybex, 2003).