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Managing for Knowledge: HRs Strategic Role
Managing for Knowledge: HRs Strategic Role
ISBN: 0750655666
EAN: 2147483647
Year: 2003
Pages: 175
Authors:
Christina Evans
BUY ON AMAZON
Table of Contents
BackCover
Managing for Knowledge - HR s Strategic Role
Foreword
Introduction
Why Another Book On Managing Knowledge?
Part One: The Strategic Context For HR s Role In Managing For Knowledge
Chapter 1: The Changing World Of Business And The Imperative For Managing Knowledge
Changes In The Global Business Economy
Changes In Technology
The Changing Nature Of Work And The Workplace
The Changing Landscape Of Careers
Building A Shared Understanding Of Knowledge And Knowledge Management
Defining Knowledge Management
The Need For A Strategic Approach To Managing Knowledge
Case Study: The Knowledge Management Journey Within ICL
Summary
Pause For Reflection
Chapter 2: The Changing Role Of HR - From Operational To Strategic HR
Partner In Strategy Execution
Administrative Expert
Employee Champion
Change Agent
How Can HR Develop Their Competencies?
Summary
Pause For Reflection
Chapter 3: Towards A Blueprint For Building A Knowledge-Centric Culture
Barriers To Effective Knowledge Sharing
Designing A Blueprint For A Knowledge-Centric Organisation
Summary
Pause For Reflection
Part Two: Building A Knowledge-Centric Culture
Chapter 4: Structures, Roles And Responsibilities In A Knowledge-Centric Culture
Pause For Thought: Is Your Organisation Boundaryless ?
Organisational Size And Impact On Knowledge Building And Sharing
Changing Roles And Responsibilities In Knowledge Businesses
Case study: The Berkshire NHS Shared Services Unit4
Building KM Responsibilities Into Existing Roles
The Role Of Managers
Case Study: Influencing Knowledge Creation And Sharing - The Critical Role Of Managers
The Role Of Individuals
Case Study: Sharing The Learning Task
Summary
Pause For Reflection
Chapter 5: HR s Role In Building A Knowledge-Centric Culture
An Interview With Linda Holbeche, Director Of Research, Roffey Park Institute
Case Study: Building a customer-focused culture in Enterprise Rent-A-Car ( Source: HBR, July 2002)
Moving Forward - Developing Organisational Capabilities
Training And Development
Learning And Knowledge Management - The Challenges And Experience Of Oxfam GB
Summary
Pause For Reflection
Chapter 6: Re-Visiting Learning In The Knowledge Economy
The Learning And Change Spiral
Developing Organisational Know How - The Need For An Integrative Approach
Opportunities For Learning Through Everyday Practice
Learning Throughout The Project Management Cycle
Communities Of Practice
Attending To The Physical Spaces Within Which Learning Occurs
Facilitating Learning Through Informal Thinking And Learning Spaces
Building Learning Environments To Facilitate Experimentation And Play
Building A Coaching Culture
The Softer Side Of Knowledge Management - Linking Knowledge Management And Career Development Insights From KPMG
Building Blocks In The Firm s Knowledge Management Approach
Bridging The Gap Between Formal Learning And Workplace Learning - The Rise Of Corporate Universities
Learning From The Outside World
Benchmarking Activities
Learning Directly From Specialists In Other Organisations
Volunteering
Summary
Chapter 7: Understanding The Motivation For Learning Amongst Knowledge Workers
How Independent HR Professionals Manage Their Learning
What Broader Lessons Can Be Drawn From This Piece Of Research?
Summary
Pause For Reflection
Chapter 8: Working And Learning In Communities Of Practice1
Communities And Communities Of Practice - What Are They?
Mutual Engagement
From Theory To Practice - The Role Of Communities Of Practice In Knowledge Building
Case Study - The Institute Of Electrical Engineers (IEE)
Summary
Pause For Thought
Part Three: Building HR s KM Credibility and Capabilities
Chapter 9: Aligning HR and KM Practices
Aligning HR And KM - Start By Getting Some Of The Basics Right
Competency Framework
Recruitment And Selection
Induction
Performance Management
Reward And Recognition
Resource Management
Addressing The Changing Psychological Contract Of Employment
Learning Environment
Training And Development
Case Study: Introduction Of A Business Skills Development Programme In A Small Technology-Based Company
Career Management
What Can HR Do To Help Individuals Build Meaningful Careers In The Knowledge Economy?
Retention Management
Summary
Pause For Reflection
Chapter 10: Knowing What We Know: Language And Tools For Knowledge Mapping
Conceptual Problems With Early Knowledge Management Practice
The Three Rules Of Knowledge Management
Knowledge Can Only Be Volunteered, It Cannot Be Conscripted
We Always Know More Than We Can Say And We Will Always Say More Than We Can Write Down
We Only Know What We Know When We Need To Know It
Creating A Meaningful Context
Asking A Meaningful Question: The ASHEN Model
ASHEN - A Different Perspective
Abstraction And The Cost Of Codification
Diverse Types Of Community
The Dynamic Flow Of Knowledge
Social Networks
Knowing What You Know
Acknowledgement
References
Chapter 11: Building Your KM Toolkit
Some Basic Tools
Ways Of Thinking About Tough Or Challenging Situations
Questions To Facilitate Transformative Learning
Tools To Open Up A Dialogue
Tools To Facilitate The Sharing Of Tacit Knowledge
Surfacing Organisational Knowledge Through The Use Of Storytelling - Insights From English Nature
Knowledge Management Challenges
Earlier Experiences Of Oral History Projects
More Recent Experiences Of Applying Storytelling Techniques
Tools For Identifying Key Knowledge Resources And Players
Rethinking Evaluation
Learning Points In The Evaluation Process
Programme Design
Delivery
Beyond Implementation
Pause For Thought
Chapter 12: Using Technology Wisely
What Has All Of This Got To Do With HR?
Practitioner Tips
Technology To Connect A Mobile And Global Workforce
Technologies To Locate And Connect People
Using Technology To Identify, Connect And Leverage Organisational Know How Within Qinetiq
The Organisation s Knowledge Management Journey
The Development Of The Knowledge Store
The Cultural Shift Needed To Gain Full Advantage Of The Knowledge Store
The Way Forward For The Knowledge Store
Summary
Chapter 13: Summary And Conclusions
References
Index
Index_B
Index_C
Index_D
Index_E
Index_F
Index_G
Index_H
Index_I
Index_J
Index_K
Index_L
Index_M
Index_N
Index_O
Index_P
Index_Q
Index_R
Index_S
Index_T
Index_U
Index_V
Index_W
Index_X
Index_Y
List of Figures
List of Tables
List of Sidebars
Managing for Knowledge: HRs Strategic Role
ISBN: 0750655666
EAN: 2147483647
Year: 2003
Pages: 175
Authors:
Christina Evans
BUY ON AMAZON
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