Classification of IOIS Research | Inter-Organizational Information Systems in the Internet Age

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As discussed earlier in the chapter, the definition of an IOIS in this book is a broad one that encompasses systems that support electronic commerce, supply chain management, mobile commerce, and collaborative commerce activities. Depending on the definitions (narrow versus broad), there may be fuzzy distinctions between an IOIS and electronic commerce. While preparing the introductory chapter, a paper on literature review and classification of 275 electronic commerce research papers was published in 2002 by Ngai and Wat (2002). Due to the broad definition of e-commerce adopted by Ngai and Wat, a substantial portion of bibliography is overlapped, and therefore, we decided not to include that overlapped bibliography of 275 articles published between 1993 and 1999 in this chapter. The bibliography of 185 items in this chapter consists of books, journal articles, conference proceedings, doctoral dissertations, and case studies. Therefore, along with this survey of 185 bibliographic items, readers are referred to Ngai and Wat (2002) to comprehend the big picture of an IOIS. Ngai and Wat did an excellent job of compiling the literature on introduction/ foundational concepts of IOISs and e-commerce and technological issues, including network security issues. (Please note that for the numbers in brackets, complete reference information is included at the end of this chapter.)

1. Foundational

Introduction to IOISs

Introduction to EC [4, 79, 100, 156, 181, 192]
General introduction to an IOIS [9, 87]
Electronic integration in various industries [54, 191]

Objectives of an IOIS

Transforming boundaries, relations, and markets [7, 20, 28, 66, 77, 87, 176]
Strategic control to influence behavior in the extended enterprise [12, 87]
Operational efficiencies [87, 170]
Interdependent benefits [30, 149]
Collaboration and cooperation [14, 93]
Information sharing [11, 88]
Competitive advantages [19, 33, 38, 75, 87, 113, 114, 132, 177]
The economics of switching costs [30]
Global economic development [103]

Typology for an IOIS

Categorization by

Technological and organizational dimensions [75]
Purposes, participants, and functions [75]
Inter-organizational interdependence [90, 93]
The linkage of participants’ roles [72]

2. Technology Infrastructure

Extranets

IOIS infrastructure [127]
Introduction to extranets [6]

EDI (Electronic Data Interchange)

EDI introduction [48, 51, 57, 89]
EDI impact on just-in-time (JIT) shipments [81, 164] and delivery performance [1], business process improvement [15], and inventory and financial performance [44]
EDI implementation [135, 145, 155, 157]
Risks, challenges, and vulnerability of EDI [10, 107, 150]
Identifying antecedents of user satisfaction with EDI [78]
EDI audit and control [64, 102]
Determinants of EDI implementation and diffusion [67, 101, 143]
Strategic value of EDI [13, 35, 37, 68, 122, 152, 162, 184]
EDI use in selected industries [43, 45, 50, 86, 110, 126, 154, 160, 165, 166, 178]

Enterprise Resource Planning (ERP) Systems [18]

Delegation Technologies [47, 87]

Workflow Systems and Collaborative Technologies

Modeling workflows crossing organizational boundaries [82, 173, 174, 185]
Using mobile agents to manage IOIS workflow [105]
An IOIS workflow support using XRL (Extensible Routing Language) [92]
Workflow interoperability model (the monitor-nested model) [91]
Workflow overview and research issues [167]

3. Design and Development of IOISs

Incentives for IOIS Development

Process redesign [37, 80]

Five Levels of IOIS Participation [11]

IOIS Strategic Planning Framework [61]

Planning and implementation systems of development projects [120]
Alliance or alone? How to build an IOIS [169]
Challenges during the development of an IOIS [22]

User Participation in the IOIS Development [23, 25, 63]

Developing a Requirements Engineering Method for IOIS [56]

4. Implementation of an IOIS

Lessons learned from implementing an IOIS [16, 128, 182]
Critical success factors [24, 53, 60, 97, 129, 134, 163, 187]
Adoption model [59, 76, 151]

5. Management of an IOIS

Framework

A multidisciplinary framework [96]

Issues that Impact IOIS Management

Collaboration issues-IOISs are created by long-term business arrangements regulated by contract, including EDI, EFT, and Internet services. Collaboration involves economic, strategic, social [3, 94], and management [93, 189] issues [46, 117, 121].
Organizational issues include relationships among participants [115, 133]; size of the firm and resources availability [49, 140], including skilled personnel [49, 142]; management style, such as leadership behavior [52, 147], and existence of communication channels [125]; and relationship satisfaction gap between buyer and seller and how to close this gap [180, 188].
Technology issues [95, 190]
Others-Influence of the external environment on the IOIS [186], the political economy of information exchange politics and property rights in the development of an IOIS [71]

6. Evaluation of an IOIS

Multicriteria decision analysis approach [141]
Modeling inter-organizational procedures and effectiveness [17, 161]
Cost and benefit analysis [39, 60, 98, 116, 144, 171]
A preliminary theory of IOIS effectiveness: A comparative study of four community mental health systems [137]

7. Examples of IOIS Applications

The following industries reported IOIS applications:

Cotton [106]
Airline reservation systems [31, 42, 73]
Grocery chains [34]
Hospital supply [179]
Hong Kong TradeLink [83]
Singapore TradeNet [84]
Semiconductor [65]
Automotive Network eXchange [85, 119]
Japan airlines [29]
Health care [109, 130]
Construction [21]
McKesson drug company: Economost [40]
Supply chain management [136]
Inter-Organizational DSS [118, 139]
Use of an IOIS to support the outsourcing of logistics activities to third- party firms [104], environmental management [158], and design [74]

8. Case Study of an IOIS

KHDS Vision 2000 engine factory [108]
Inter-organizational technology transfer [58]
The electronic virtual laboratory (Link.Net) [146]
Trust, power, and the IOIS: The case of the electronic trading community Translease [2]
From EDI to Internet commerce: The BHP steel experience [26]

9. Impact of an IOIS

Production and logistical management [168]
Inventory performance [183] and cycle time reduction [129]
The property and casualty insurance market [99]
International banking [172, 175]
Process and structure in buyer and seller exchange [159]
Supply chain management [27, 70, 124, 131, 138]
On-time performance in U.S. air cargo [55]
Market structure and corporate strategies [111]

10. Miscellaneous

Agent-mediated inter-organizational business process coordination [69]
Competitive growth of an IOIS [62, 148]
Production of collective action in an alliance-based IOIS [182]
The antecedents of an IOIS [153]
Performance, interdependence, and coordination in business-to-business electronic commerce and supply chain management [36]
Supplier-affiliated extended supply chain backbone [41]
Networks and network structures for public policy and management [112]
Cooperative and competitive strategies in an IOIS [32]
Industrial networks: A new view of reality [5]

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