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Inter-Organizational Information Systems in the Internet Age
Sean B. Eom
Southeast Missouri State University, USA
IDEA GROUP PUBLISHING
Hershey London Melbourne Singapore
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Copyright © 2005 by Idea Group Inc. All rights reserved. No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher.
Library of Congress Cataloging-in-Publication Data
British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher.
This book is dedicated to the two individuals who have changed the course of my life. I am indebted perpetually to them for their influence on me.
Jong Ye Won, my mother
Dr. Sang M. Lee, my doctoral advisor and mentor
About the Authors
Sean B. Eom is a Professor of Management Information Systems (MIS) and had been appointed as a Copper Dome Faculty Fellow in Research at the Harrison College of Business of Southeast Missouri State University during the academic years 1994–1996 and 1998–2000. He received his PhD in Management Science from the University of Nebraska–Lincoln in 1985. His other degrees are from the University of South Carolina at Columbia (MS in international business), Seoul National University (MBA in International Management), and Korea University (BA). His research areas include decision support systems (DSS), expert systems, and global information systems management. He is the author/editor of five books (published or forthcoming) including Encyclopedia of Information Systems, published in 2002 by Academic Press. He has published about 50 refereed journal articles and more than 60 articles in encyclopedia, book chapters, and proceedings of such conferences as International Conference on Information Systems, International Conference on Enterprise Information Systems, DSI Age 2002 (An IFIP TC8/WG 8.3 Open Conference), Decision Science Institutes, International Conference on Information Systems Development and Association for Information Systems.
Sebastian Bruque-Camara is lecturer of Business Administration on technological firms. He is currently working at the Department of Business Administration, Accounting and Sociology in the University of Jaen (Spain). His main research interests are IT use and competitive advantage, the IT productivity paradox, and the impact of cultural differences on IT management. He has published articles in: The Journal of High Technology Management Re- search, Technology Analysis and Strategic Management Journal, Internet Research Journal and Technovation, and International Journal of Information Technology. He has been a visiting researcher at the Nijmegen School of Management in The Netherlands.
Janice Burn has had a 30-year career in information systems, and she is currently Foundation Professor and Head of School of Management Information Systems at Edith Cowan University in Perth, Western Australia, and a Director of the We-B research center—Working for e-Business. She previously held senior academic posts in Hong Kong and the United Kingdom with visiting positions in Australia and Canada. She is a member of the Australian Research Council and an adviser to the Australian Government on IT and National Research Priorities. Her research interests relate to information systems strategy and benefits evaluation in virtual organizations, with a particular emphasis on social, political, and cultural challenges in an e-business and egovernment environment. She is recognized as an international researcher with over 150 refereed publications in journals and international conferences.
Wendy L. Currie is professor and director of the Centre for Strategic Information Systems (CSIS) at Brunel University. She has recently won three research grants from the EPSRC, ESRC, and EU for studies on e-business models, focusing specifically on application services provisioning, Web services and e-logistics, and supply-chain management. She has wide experience within business and IT strategy, with numerous books and articles within the fields of IS strategy, outsourcing, e-business, and the global software and computing services industry. Her recent books include The Global Information Society, New Strategies in IT Outsourcing in the U.S. and Europe, and Rethinking MIS. She published in the following journals: OMEGA, BJM, EJIS, JIT, LRP, and others. She is an associate editor of MIS-Q and is on the editorial boards of the JSIS, JIT, and JCM. A member of the US-AIS and the UK-AIS, she is a visiting fellow at Oxford University and associate faculty at Henley Management College.
Jill Drury is a usability engineer and researcher with an interest in evaluating collaborative computing systems; she is an Associate Department Head in the Collaboration and Multimedia Department of The MITRE Corporation and an Adjunct Assistant Professor in the Computer Science Department of the University of Massachusetts, Lowell.
Bonnie C. Glassberg is currently an assistant professor at Miami University/ Ohio. She has a Ph.D. from the University of South Carolina, an MBA from Indiana University, and a B.S. degree from Cornell. As an assistant professor at the University at Buffalo (1997–2001), she taught information systems at the graduate and undergraduate levels. Bonnie has 10 years of industry experience as a senior analyst with a Fortune 100 chemical giant. She has been involved in the planning, design, implementation, and management of major corporate systems. She has served as a reviewer for JMIS, CACM, and the Mid-America Journal of Business.
Marcel Gogolin is a researcher, lecturer, and PhD candidate in the Department of Information Systems at the University of Muenster, Germany, from which he also holds an MSc degree in Information Systems. Mr. Gogolin has participated in various European and national research projects. His research interests include ICT impact on industry structures and inter-organizational arrangements, electronic business, and IOS development.
Matthew W. Guah is a researcher at the Centre of Strategic Information Systems, Brunel University. He is currently investigating how an ASP vertical model can be applied to the United Kingdom’s National Health Service, building on previous IT research. He also has a more general interest in the cognitive, material, and social relationships between science, technology, and business as well as their implications for present-day understandings of creativity and innovation. He comes in academia with a wealth of industrial experience, spanning more than 15 years within Merrill Lynch (European HQ), CITI Bank, HSBC, British Airways, British Standards Institute, and the United Nations. His recent journal publications include International Journal of Healthcare Technology and Management, Issues of Information Systems, Journal of Information Technology Cases and Applications, and others. He is a member of UKAIS, IAIS, BMiS, BSC, among others.
Ilyoo B. Hong is currently a visiting scholar in the Anderson Graduate School of Management at UCLA, and is also Professor of Management Information Systems at Chung-Ang University in Seoul. He holds a BS in Management from Indiana University, a MS in Management from the University of Illinois, and a Ph.D. in MIS from the University of Arizona. His current research interests include Internet-based inter-organizational systems, Web site evaluation methods, and strategic planning of Web site information systems. He has published in such journals as Decision Sciences, Information and Management, and other international scholarly journals. Dr. Hong has recently founded Korea Website Institute to promote research on Web site strategies.
Shashidhar Kaparthi is Associate Professor of Management Information Systems at College of Business Administration, University of Northern Iowa, Cedar Falls, IA. He received a PhD in Management Systems in 1993 from the State University of New York at Buffalo. His research interests are in decision support ystems, applications of artificial neural networks, and Internet technologies. He is the senior editor of the book titled Macromedia ColdFusion. He has several publications in journals such as Decision Sciences, Journal of Decision Systems, International Journal of Production Research, European Journal of Operational Research, Journal of Intelligent Manufacturing, Computers & Industrial Engineering, and Discrete Applied Mathematics.
Stefan Klein is the John E. Sharkey Professor of Electronic Commerce at the MIS Department, University College Dublin, Ireland, on leave from his position as Director of the Department of IS at the University of Muenster, Germany. He has held teaching or research positions at the Universities of Linz, Austria, Koblenz-Landau, Germany, and St. Gallen, Switzerland, at Harvard University, the German National Research Center for Computer Science (GMD), and the University of Cologne. His research interests include ICT impact on industry structures and inter-organizational arrangements, electronic business strategies, and information management. Dr. Klein has been program committee member or track chair of international IS conferences (ICIS, ECIS, ENTER, Bled International Conference on Electronic Commerce) and is a member of the editorial board of Die Betriebswirtschaft, the Electronic Journal of Organizational Virtualness, EM – Electronic Markets, e-Services Quarterly, International Journal of Electronic Commerce, and Information Technology & Tourism.
Hope Koch is an assistant professor of information systems at the Hankamer School of Business, Baylor University. She received her PhD from Texas A&M University. Hope spent 5 years in industry as a Certified Public Accountant for McLane Company, a Wal-Mart subsidiary. Her primary research interest is critical success factors for business-to-business electronic commerce marketplaces. Her publications are in the Information Resources Management Journal and the Journal of Electronic Commerce Research.
Choong Kwon Lee is an assistant professor of Information Technology at Georgia Southern University. He received a PhD from the University of Nebraska–Lincoln. He worked as a systems analyst in Korea Aerospace Research Institute. His research interests are in the areas of IT skills, networking, and IT strategy. His articles have appeared in SAM Advanced Management Journal and Management Decision.
Jose A. Medina-Garrido is lecturer at the University of Cadiz, Spain. His research interests include the enabling role of information systems for strategic networks, and dynamic capabilities development. He was Visiting Fellow at the University of Warwick, has contributed to two books on IT, and published articles in the International Journal of Information Technology, the International Conference on the Dynamics of Strategy (University of Surrey), European Academy of Management International Conference, and the AEDEM and ACEDE conferences. He is a member of Regional Entrepreneurship Monitor in Andalusia (Spain), part of the GEM (Global Entrepreneurship Monitor) international project, developed by Babson College and the London Business School.
Athanasios Nikas is a PhD candidate in the Department of Management Science and Technology at the Athens University of Economics and Business. He holds a bachelor’s degree from the Department of Financial and Banking Administration at the University of Piraeus (2000) in Greece and an MSc degree in the Analysis, Design and Management of Information Systems obtained at the London School of Economics and Political Science (2001). His research interest is focusing on studying the social and organizational dynamics that underlie recent technological and work developments in networked organizations. He is also a research officer in the Electronic Trading Research Unit (ELTRUN).
Joseph B. O’Donnell is currently an assistant professor at Canisius College. He has a PhD and MBA from the State University of New York at Buffalo and an undergraduate degree from the University of Notre Dame. Dr. O’Donnell, a CPA, has 6 years of experience as a systems consultant and auditor with an international accounting firm. He has publications in the Journal of Data Warehousing and Encyclopedia of Information Systems and has presented papers at Decision Sciences Institute Conferences and the Americas Conference of Information Systems. His research interests include e-commerce trust, valuing IT, inter-organizational information systems, and continuous financial reporting.
Dimitris Papakiriakopoulos is a Ph.D. candidate in the Department of Management Science and Technology at the Athens University of Economics and Business. He holds a Computer Science degree from the Athens University of Economics and Business (1998) and an MSc degree in Information Systems from the same university (2000). Since 1999, he has been working in the Electronic Trading Research Unit (ELTRUN), and participated in various European and national research projects. His research interest is focusing on management control systems in collaborative business environments, emphasizing the development of nonaccountant methods for monitoring organizational performance.
Federico Pigni graduated cum laude from Universitą Carlo Cattaneo–LIUC in Business Administration in 1998. Since 1999, he has been working as a research assistant at CETIC, and since 2001, he is lecturer of Multimedia Management at the Catholic University in Milan. He is a PhD student in “MIS and supply chain” at Cattaneo University. His current research concerns the organizational impact of ICT adoption within SMEs and the role of enterprises’ aggregations in this context. Other research interests are in the field of ERP systems and e- business.
Angeliki Poulymenakou is an assistant professor in the department of Management Science and Technology at the Athens University of Economics and Business. Prior to that, she worked as a lecturer in Information Systems at the London School of Economics and Political Science. She holds a first degree in Mathematics (Athens), and MSc and PhD degrees in Information Systems (London School of Economics and Political Science). Her current research focuses on information technology enabled organizations capability development, where she studies, in particular, organizational processes related to knowledge management adoption. Overall, her published research work addresses three areas of interest: analysis practices for knowledge-intensive systems, the management of ICT projects (and the study of project failure), and the socioeconomic impact of ICTs, with a specific emphasis on ICT-enabled organizational change and electronic commerce. She has served as a member of the scientific committee of four international conferences in information systems (ICIS, ECIS, IFIP 8.2 and 9.4) and has acted as a referee in several international journals in the field.
Daniel J. Power is a professor of Information Systems and Management at the College of Business Administration at the University of Northern Iowa, Cedar Falls, Iowa. Professor Power received a PhD in Business Administration from the University of Wisconsin–Madison. His research interests include the design and development of decision support systems and how DSS impact individual and organizational decision behavior. He is also the author of the book titled Decision Support Systems Concepts and Resources for Managers. Dr. Power has published more than 40 articles in journals like Decision Sciences, Decision Support Systems, Journal of Decision Systems, MIS Quarterly, Academy of Management Review, and Information and Management. Currently, he is the editor of the World Wide Web site DSSResources.COM at URL http:// DSSResources.com.
Mohammed Quaddus received his PhD from the University of Pittsburgh, MS from University of Pittsburgh and Asian Institute of Technology. His research interests are in information management, decision support systems, group decision and negotiation support systems, multiple criteria decision making, systems dynamics, business research methods and in the theories and applications of innovation diffusion process. Dr. Quaddus has published in a number of journals and contributed in several books/monographs. In 1996 he received “researcher of the year” award in Curtin Business School, Curtin University of Technology, Australia. Currently he is an associate professor with the Graduate School of Business, Curtin University of Technology, Australia. Prior to joining Curtin, Dr. Quaddus was with the University of Technology–Sydney and with the National University of Singapore. He also spent a year at the Information Management Research Centre, Nanyang Technological University, Singapore.
Aurelio Ravarini graduated from Politecnico di Milano in Management Engineering in 1994. From 1996 to 1999 he received a research grant at LIUC in the Information System department. In 1998 he attended the Master Training Trainers (ISMO, Milan). He is an assistant professor at Cattaneo University, CETIC, since 2000. Since 1996 he has been researching in the field of information systems, with a specific focus on issues related to the adoption and use of ICT within SMEs. At the moment, his research interests cover the topics of Internet technologies and inter-organizational processes, e-learning management and knowledge management systems.
Kai Riemer holds a 1-year position as a visiting lecturer in the Department of Information Systems at the University of Melbourne, Australia. He is also a researcher, lecturer, and PhD candidate at the Department of Information Systems at the University of Muenster, Germany, from which he also holds a degree in Information Systems. Mr. Riemer has participated in various European and national research projects. His research interests and publications cover the areas of e-commerce and interfirm networking, and his current research focuses on the organizational impact of ICT in inter-organizational arrangements, in particular, the role and management of social capital in interfirm relationships and virtual organizations.
Jose Ruiz-Navarro is Professor of Management and Dean of the Faculty of Business Administration at the University of Cadiz (Spain). He has been visiting professor at Purdue University Kranner School of Management. Dr. Ruiz- Navarro has been a consultant for the Chamber of Industry and Commerce in Cadiz, as well as for the following industries: automotive (Ford), aeronautic (Construcciones Aeronauticas, now EADS), food, and shipping. He has been CEO at ZUR (a Promotion Office of the Spanish Ministry of Industry), Gestion 1 (Consultancy), Free Zone Port of Cadiz, INI (Spanish Industrial Public Holding), and Astilleros Espańoles, S.A. (Shipyard Industry). His articles and conferences have been published by Long Range Planning, Eastern Academy of Management, International Conference on the Dynamics of Strategy (University of Surrey), EGOS (European Group of Organizational Studies), Strategic Management Society, Conference of Management and Organizational Cognition, and Strategic Management Journal (forthcoming). He is an Expert Evaluator of the European Commission DG XII. He was reviewer of the International Congress of Academy of Management—Organization and Management Theory Division, 2000; Iberoamerican Academy of Management, 1999; I, II, and III Workshops on Human Resources and Strategy (Spain); and Revista Europea de Direccion y Economia de la Empresa.
Jean Scholtz is a computer scientist with an interest in evaluation of interactive systems and human–robot interactions; she is a research scientist in the Information Access Division of the Information Technology Laboratory at the National Institute of Standards and Technology.
Donatella Sciuto received her PhD in Electrical and Computer Engineering in 1988 from University of Colorado, Boulder. She is currently a full professor at the Dipartimento di Elettronica e Informazione of the Politecnico di Milano, Italy. She is a member of IEEE, IFIP 10.5, and EDAA. She is a member of different program committees of EDA conferences, and associate editor of the IEEE Transactions on Computers and the Journal Design Automation of Embedded Systems, Kluwer Academic Publishers. Her research interests cover mainly the methodologies for co-design of embedded systems and the analysis of the impact of information and telecommunication technologies on business.
Geoffrey N. Soutar has an Economics Degree from the University of Western Australia and a PhD from Cornell. He was Foundation Professor of Management at Curtin University (1994) and Executive Dean of the Faculty of Business at Edith Cowan University before becoming Director of the Graduate School of Management at the University of Western Australia in 2000.
Christine E. Storer is a lecturer in agribusiness at Muresk Institute, Curtin University of Technology in Western Australia. Research interests include information communication systems and management; inter-organization, chain, and network research; consumer and buyer behavior and attitudes; small business; and market analysis. Research has been published in the Journal of Chain and Network Science, Journal of Supply Chain Management: An International Journal and the Australasian Agribusiness Review.
Carlo Angelo Zanaboni graduated from Universitą Carlo Cattaneo—LIUC in Business Administration in 2002. From 2002 to 2003 he worked as a research assistant at CETIC dealing with the organizational impact of ICT adoption within SMEs and the role of enterprises’ aggregations in this context. At the moment, he works as a freelance e-business consultant and collaborates with Politecnico di Milano in some of its major e-business projects.
I am deeply thankful to all authors of this book for their valuable contributions. I feel very fortunate to work with them in that in addition to their high-quality chapter contributions, many of them also served as reviewers of other chapters, and their constructive comments resulted in the production of this fine book. I truly believe that almost all the articles in this book will be making indispensable contributions to the inter-organizational information systems literature. The editor was very surprised to see all of the reviewers’ reports that are full of detailed, constructive, and critical comments. I thank them again.
My daughter, Caroline, has done a superb job in proofreading the manuscript. Substantial portions of a previous article published in the International Encyclopedia of Business and Management is used in a chapter of the book. I am very grateful for the permission granted by Thomson Learning to use my earlier work. Thanks also go to Professor Mehdi Khosrow- Pour of Idea Group Publishing for inviting me to produce this book. Last but not least, I would like to thank Ms. Michele Rossi, Ms. Jan Travers, and other staff members at Idea Group Publishing for their guidance and hard work in each and every step of this long editing and publishing process.
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