Cisco CallManager Fundamentals, Second Edition

 

book cover
Cisco CallManager Fundamentals, Second Edition
By John Alexander, Chris Pearce, Anne Smith, Delon Whetten
...............................................
Publisher: Cisco Press
Pub Date: September 22, 2005
ISBN: 1-58705-192-3
Pages: 984
 

Table of Contents  | Index

overview

Exposes the inner workings of Cisco CallManager to help you maximize your Cisco IP Communications solution

  • Read new content on QSIG, SIP trunks, video support, hunt lists and line groups, time-of-day routing, and new features added in CallManager releases 3.2, 3.3, 3.4, 4.0, and 4.1

  • Review content from the first edition that has been fully revised and updated to CallManager release 4.1

  • Learn how to deploy and manage a CallManager solution

  • Understand the components that make up CallManager call routing through the use of basic to advanced examples that solve enterprise call routing problems

  • Gain a full understanding of how CallManager manages media resources and processes information for conferencing, transcoding, annunciation, and more

  • Learn detailed information about North American and international dial plans, trunk and station devices, media resources, and much more

Cisco CallManager Fundamentals, Second Edition, provides examples and reference information about Cisco® CallManager, the call-processing component of the Cisco IP Communications solution. Cisco CallManager Fundamentals uses examples and architectural descriptions to explain how CallManager processes calls. This book details the inner workings of CallManager so that those responsible for designing and maintaining a Voice over IP (VoIP) solution from Cisco Systems® can understand the role each component plays and how they interrelate.

This book is the perfect resource to supplement your understanding of CallManager. You'll learn detailed information about dial plan management and call routing, hardware and software components, media processing, call detail records, system management and monitoring, and the history of CallManager. The authors, all members of the original team that developed and implemented the CallManager software and documentation from its early stages, also provide a list of features and Cisco solutions that integrate with CallManager.

 

book cover
Cisco CallManager Fundamentals, Second Edition
By John Alexander, Chris Pearce, Anne Smith, Delon Whetten
...............................................
Publisher: Cisco Press
Pub Date: September 22, 2005
ISBN: 1-58705-192-3
Pages: 984
 

Table of Contents  | Index


   Copyright
   About the Authors
   About the Contributing Author
   About the Technical Reviewers
   Acknowledgments
   This Book Is Safari Enabled
   Command Syntax Conventions
   Icons Used in This Book
   Foreword
   Introduction
      Target Release: Cisco CallManager 4.1
      Comments for the Authors
      Goals and Methods
      Who Should Read This Book?
      Book Features and Text Conventions
      How This Book Is Organized
      Further Reading
      Chapter 1.  Cisco CallManager Architecture
      Circuit-Switched Systems
      Enterprise Deployment of CallManager Clusters
      Regions
      Summary
      Chapter 2.  Call Routing
      The Three Responsibilities of Call Routing
      The Seven Fundamentals of Call Routing
      Route Patterns and Route Filters
      Dialing Transformations
      Translation Patterns
      Call Hunting Constructs
      Calling Search Spaces and Partitions
      Case Studies
      Miscellaneous Solutions
      International Numbering Plans
      Troubleshooting
      Summary
      Chapter 3.  Station Devices
      Definition of Station Devices
      Overview of Station Device Features Supported by CallManager
      Overview of Station Devices Supported by CallManager
      SCCP Station Devices
      Cisco VT Advantage
      Computer Telephony Interface (CTI) Devices
      H.323 Endpoint Devices
      Summary
      Chapter 4.  Trunk Devices
      Architectural Overview of Trunk Devices
      Overview of Circuit-Switched Interfaces
      VoIP Gateway Security
      H.323 Gateways
      MGCP Gateways
      SIP
      Summary
      Chapter 5.  Media Processing
      Media Processing Overview
      Architecture and Functionality of the Media Control Layer
      Ad Hoc Conferencing
      Meet-Me Conferencing
      Summary
      Chapter 6.  Manageability and Monitoring
      Manageability Tools
      Monitoring Tools
      Summary
      Chapter 7.  Call Detail Records
      Overview of CDR Data
      Creation and Usage of CDR Data
      Storage and Maintenance of CDR Data
      Understanding Field Data in CDRs
      Understanding Field Data in CMRs
      Identifying CDR Data Generated for Each Call Type
      Accessing CDR Data in the Central CDR Database
      Hints on Processing CDR Data
      Troubleshooting CDR Data Generation and Storage
      Summary
      Appendix A.  Feature List
      Cisco CallManager Feature List
      Appendix B.  Cisco Integrated Solutions
      Infrastructure Solutions
      Telephony Service Solutions
      Client Solutions
      Application Solutions
      System Tools
      Appendix C.  Protocol Details
      H.323 Signaling
      QSIG
      SIP Signaling
      SCCP Call Signaling
      Application Protocols
   Glossary
      A
      B
      C
      D
      E
      F
      G
      H
      I
      J
      K
      L
      M
      N
      O
      P
      Q
      R
      S
      T
      U
      V
      WZ
   Index