Social and Economic Transformation in the Digital Era


Georgios Doukidis Athens University of Economics and Business,

Greece

Nikolaos Mylonopoulos ALBA (Athens Laboratory of Business Administration),

Greece

Nancy Pouloudi Athens University of Economics and Business,

Greece

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Library of Congress Cataloging-in-Publication Data

 Social and economic transformation in the digital era / Georgios Doukidis, editor ; Nikolaos Mylonopoulos, editor ; Nancy Pouloudi, editor.     p. cm. Includes bibliographical references and index. 

ISBN 1-59140-158-5 (h/c) -ISBN 1-59140-159-3 (ebook)

ISBN 1-59140-267-0 (s/c)

1. Information society. 2. Information technology--Social aspects. 3. Information technology--Economic aspects. 4. Business enterprises--Technological innovations. 5. Electronic commerce. I. Doukidis, Georgios I., 1958- II. Mylonopoulos, Nikolaos, 1970- III. Pouloudi, Nancy, 1970.

HM851.S6299 2004

303.48'33--dc22

2003017705

British Cataloguing in Publication Data

A Cataloguing in Publication record for this book is available from the British Library.

All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher.

About the Editors

Georgios Doukidis is a professor and chairman of the Department of Management Science and Technology at the Athens University of Economics and Business (AUEB) in Greece. He holds a PhD from the London School of Economics, where he taught as a lecturer for six years in the Information Systems Department, and currently is a visiting professor at Brunel University. He has published 12 books and more than 100 papers, and has acted as guest editor for the Journal of Operational Research Society, the European Journal of Information Systems, the Journal of Information Technology, and the International Journal of Electronic Commerce. He is founder and director of the eBusiness Research Center of AUEB (ELTRUN), the largest of European Business Schools and which specializes in m-commerce, digital TV, knowledge management, e-business models, and digital marketing. The Center collaborates closely with international companies such as: Nokia, Oracle, Unisys, Microsoft, Vodafone, Sonera, Siemens, etc. He is founder and a member of the Executive Board of the GeM (Global eManagement MBA), which runs with leading business schools in Europe and America, and Chairman of TANEO (The Greek New Economy Fund).

Nikolaos Mylonopoulos is assistant professor of Information Systems at ALBA (Athens Laboratory of Business Administration), Greece. He holds a PhD from Warwick Business School and has taught at Loughborough University Business School, Warwick Business School, Birkbeck College (University of London), and the Athens University of Economics and Business. He is affiliate professor of Electronic Business at the Bordeaux School of Management, France. His work has been published in international refereed journals and conferences, including International Transactions in OR and Communications of the ACM. He has served as guest editor for the British Journal of Management, and Journal of Knowledge and Process Management, and is co-editor of the International Journal of Information Technology Education. Recently he co-organized the Third European Conference on Organizational Knowledge, Learning, and Capabilities, and was program chair of the First International Conference on Mobile Business. Dr. Mylonopoulos has been actively involved in more than 10 national- and European-funded research projects in the areas of telematics, electronic business, mobile commerce, and recently e-business in Eastern Europe. He has served on various national advisory boards and committees, and has consulted with large organizations.

Athanasia (Nancy) Pouloudi is an assistant professor in the Department of Management Science and Technology at the Athens University of Economics and Business (AUEB) in Greece. She holds a first degree in informatics (Athens University of Economics and Business), and MSc and PhD degrees in information systems (London School of Economics). Her research focuses on strategic and social issues in information systems, specializing in electronic commerce, knowledge management, and stakeholder issues with more than 70 publications in these areas. She is associate editor of the European Journal of Information Systems and a member of the editorial board of the Journal of Electronic Commerce in Organizations and the International Journal of Society, Information, Communication, and Ethics. She has acted as the associate director for research in electronic commerce at the Center for Strategic Information Systems at Brunel University (UK). Her work included leading an EPSRC grant (GR/N03242) on "Human Factors in Electronic Commerce: A Stakeholder Approach." She has also taught Information Systems at Brunel University (as a lecturer) and the London School of Economics and Political Science (as a teaching assistant), and held visiting positions at Erasmus University (The Netherlands) and the Athens Laboratory of Business Administration (Greece). She is the coordinator for a European Project entitled, "E-Factors: A Thematic Network in E-Business Models" (IST-2002-34868).

About the Authors

J rn Altmann is currently a lecturer at the University of California at Berkeley (USA) and is conducting research on Internet interconnection issues. Prior to this, he worked with several institutions on international pricing research projects like the NSF-funded INternet Demand EXperiment project (INDEX) and the European Union-funded Market-Managed Multi-services Internet project (M3I). Dr. Altmann received his BSc in 1989, his MSc in 1993, and his PhD in 1996 from the University of Erlangen-N rnberg, Germany. Dr. Altmann's current research centers around resource planning economics. He published papers on the pricing of Internet services, market-managed networks, network management, software agents in the area of telecommunication networks, ISP business models, and e-commerce. He is also actively involved in many conferences, journals, and committees on these topics.

Kim Viborg Andersen is associate professor in Organizational and Policy Aspects of IT. He has conducted Danish and international empirical studies within his research fields. His book publications have addresses EDI and data-networking in the public sector (1998, Kluwer) and information systems in the public service (IOS Press, 1995). His various journal contributions include Information Society, European Journal of Information Systems, Social Science Computer Review, and Information Communication and Society. Dr. Andersen is vice-chair of the IFIP WG 8.4 on interdisciplinary e-business and serves on various editorial boards. He is head of the recently established Center for Research on Information Technology in Policy Settings (CIPS) at the Copenhagen Business School, Denmark. Also, he has served as study director for the MSc e-commerce degree (www.ebuss.dk) at the IT University in Denmark (www.it-c.dk).

Elena P. Antonacopoulou is a lecturer in Human and Organizational Analysis at Manchester Business School, UK. She received her PhD at Warwick Business School, where she also held faculty positions. Her principal research interests include change and learning processes in organizations. Within that she has concentrated on individuals' receptivity to change, and the role of learning and knowledge management, in conjunction with human resource development practices in organizations. Dr. Antonacopoulou is currently joint editor-in-chief of the international journal, Management Learning, and serves on the editorial board of the Academy of Management Learning and Education Journal. She serves on the Board of Governors of the Academy of Management (AoM) and on the Board of the European Group in Organization Studies (EGOS).

Dimitris Apostolou is a manager in the management consultancy Planet Ernst & Young, Greece. He has participated in several research projects investigating organizational, methodological, and technological issues for building knowledge management infrastructures and e-business applications. He is currently the project manager of the INKASS project (IST) aiming to develop a knowledge marketplace. Dr. Apostolou holds a PhD and a master's degree in information technology. He has published several papers in journals and conference proceedings, and recently he co-authored the book Knowledge Asset Networking: A Holistic Approach for Leveraging Corporate Knowledge (2002, Springer-Verlag).

Ioanna D. Constantiou is a PhD student in the Department of Management Science and Technology of the Athens University of Economics and Business, Greece. She is also research associate of ELTRUN (The E-Business Center). In 1996 she graduated from the Department of International and European Economic Studies of Athens University of Economics and Business (AUEB). In 1997 she received her MSc from AUEB in International and European Economic Studies, majoring in international banking and finance. From 1997 to 1998 she worked at the Hellenic Center for Investment (ELKE) in the Department of Research and Analysis. From October 1998 to March 1999, she worked as a researcher in Brussels at the European Commission, Directorate General III, in the ESPRIT Program. Since March 1999 she has been working in ELTRUN. She was project coordinator on MobiCom (IST project), which involves construction of evolution scenarios for emerging m-commerce services. In her PhD research, she is focusing on network economics and management. She is specializing in Internet pricing and design of incentive mechanisms.

Panagiotis Damaskopoulos is a senior research fellow at INSEAD, France. He holds an MA and a PhD in international political economy, with specialization in financial systems and strategies of economic competitiveness from York University, Toronto, Canada, where he was a course director in advanced topics in International Political Economy. His current research concentrates on the dynamic interrelationships of change in global capital markets, information and communication technology-enabled organizational change, and the management of the intangible knowledge-intensive aspects of capital. His main concerns in this domain are the economic, technological, and organizational dynamics underpinning processes of innovation, organizational knowledge, and learning capabilities, and the evolution of corporate and state strategies of innovation, with particular emphasis on the organizational conditions that enable the conversion of organizational knowledge into improved value-creating capabilities.

Chrysanthos Dellarocas is an associate professor of Management at MIT's Sloan School of Management, USA. He holds PhD (1996) and MS (1991) degrees in computer science, both from MIT, and a diploma in electrical engineering from the National Technical University of Athens, Greece (1989). His work researches aspects of electronic markets where the "current wisdom" is being challenged and where differences between the "brick and mortar" and the online world require the development of new mechanisms and novel electronic institutions. Current focal points of his work include the design of online reputation mechanisms and software agent marketplaces, that is, markets where the buyers and sellers are software programs.

Marcia Falkenberg joined the Media Science Center and Department of Media Management at the University of Cologne (Germany) as a senior researcher in November 2002. Before earning her MBA in e-management at the University of Cologne (GeM program), she graduated from INSAS, the Belgian national film school, and earned a BS in consumer economics and public policy at Cornell University. Her experience as a film and TV producer includes eight years at RTBF (Belgian TV) and four as managing director of 'fidibus Film GmbH' in Cologne.

Jukka (Jups) Heikkil holds a PhD (econ.) in information systems from the Helsinki School of Economics. He is professor of Electronic Commerce at the University of Jyv skyl , Finland. He has run numerous research and consultancy projects in cooperation with industry and other universities. He has published these studies in Information & Management, European Journal of Information Systems, Journal of Systems Management, Journal of Global Information Management, IT & People, Scandinavian Journal of Information Systems, and in IS-conferences. He has also acted as the editor of the Scandinavian Journal of Information Systems. His current research focuses on the problem of adopting, implementing, and integrating innovative technologies to support integrated e-business activities for networks of companies. A topical theme is to find out how to design and handle distributed electronic transactions over hybrid networks, covering architectural and business model issues.

Helle Zinner Henriksen is assistant professor in the Department of Informatics at the Copenhagen Business School, Denmark. She has an MSc in law from University of Copenhagen and a PhD from the Department of Informatics, Copenhagen Business School. Her PhD is in the field of management of information systems, with particular interest in the implications of institutional intervention with respect to interorganizational adoption. Her research interests include: adoption and diffusion of interorganizational information systems, e-business, e-government, and regulation of e-business and e-government. Dr. Henriksen is involved in the Center for Electronic Commerce and Center for Research on IT in Policy Organizations, both at Copenhagen Business School.

Juha Laine holds PhD of law from Helsinki University. He was appointed professor of Digital Economy at Helsinki University of Technology (Finland) in June 2003. He has worked almost 10 years as an acting associate professor of International Contract Law at the Helsinki School of Economics. From 1997 he was a researcher at the Electronic Commerce Institute of the Helsinki School of Economics. His research has focused on the legal frameworks of electronic commerce, e.g., market regulation, consumer protection, contract law, Internet gambling, and intellectual property rights.

Chung-Shing Lee is associate professor and director of ePLU E-Commerce and Technology Management Center (eplu.org) in the School of Business at Pacific Lutheran University in Tacoma, Washington, USA. He received his DSc in engineering and technology management from George Washington University. His current teaching and research interests include electronic commerce, technology and innovation management, strategic alliances and business ecosystems, and Asian high-tech companies' global supply chain management strategies.

Claudia Loebbecke holds the chair for Media Management at the University of Cologne (Germany) and is director of the University's Media Science Center. Her research focuses on media management, electronic business, new organizational forms, and knowledge management. She has written more than 100 internationally peer-reviewed journal articles and conference papers, and more than 15 in-depth case studies in eight different countries. She holds an MBA.

Gregoris Mentzas is an associate professor of Management Systems in the Department of Electrical and Computer Engineering of the National Technical University of Athens, Greece. He teaches and consults in the areas of e-business, information systems management, and knowledge management. He has participated in more than 30 consulting and research projects in the areas of business and IT strategy, knowledge management, reorganization and performance improvement, and coordination and workflow systems for virtual value chains. He has published more than 40 papers in international journals. Dr. Mentzas holds a PhD in operations research and information systems (1984) and a Diploma Degree in engineering (1988), both from NTUA.

Andreas Mitrakas has 14 years of experience in technology and law. His current work focuses on EU affairs and consultancy to leading public and private organizations in such areas as identity management, electronic signatures, electronic transactions, mobile commerce, etc., at Ubizen (Belgium). He has contributed to EU policy and standardization initiatives in such fields as electronic signatures, smart cards, electronic signatures, electronic procurement, trust management, and e-government. He has previously been general counsel at GlobalSign and visiting professor at Athens University for Economics and Business. He is author of more than 60 publications and a frequent speaker in events organized by, e.g., G8, OECD, NIST, etc. He holds a doctorate in electronic commerce and the law from Erasmus University of Rotterdam (1997), an LLM in computers and law from Queen's University of Belfast (1991), and a law degree from the University of Athens (1990).

Joe Nandhakumar is senior lecturer in Information Systems at the University of Bath School of Management (UK). He earned his PhD in information systems from the University of Cambridge. Prior to becoming an academic, he worked for several years in software development and accounting projects in multinational companies. His research focuses on the social and organizational aspects of the development and use of information systems, information systems and organizational transformation, and theoretical and methodological issues in information systems research. His work has appeared in journals such as Accounting Organization and Society, Information Technology and People, Information Systems Journal, The Information Society, British Journal of Management, European Journal of Information Systems, Journal of Information Technology, and Qualitative Research. His papers received many awards including the "Best Research Paper" awards at ICIS in 1997 and ECIS in 2002.

Athanasios Nikas was born in 1976 in Greece. He holds a bachelor's degree from the Department of Financial and Banking Administration at the University of Piraeus (2000) in Greece and an MSc degree in the Analysis, Design and Management of Information Systems obtained at the London School of Economics and Political Science (2001). Since 2002, he is a candidate PhD researcher in the Department of Management Science and Technology at the Athens University of Economics and Business. His research interest is focusing on studying the social and organizational dynamics which underlie recent technological and work developments in networked organizations. He is also a research officer in the Electronic Trading Research Unit (ELTRUN).

Meighan E. O'Reardon earned a Bachelor's of Science with Great Distinction from Clarkson University in Potsdam, New York, and a master's in international science, technology, and public policy from the Elliott School of International Affairs at The George Washington University in Washington, DC. Ms. O'Reardon's area of specialization is information technology policy, with particular emphasis on Internet governance, e-government, and information warfare. Professionally, Ms. O'Reardon has been a consultant for PricewaterhouseCoopers LLP and Booz Allen Hamilton working with Fortune 500 clients on strategic technology initiatives, and she has also worked with the U.S. Government in a number of different capacities related to law enforcement and international information policy.

Niki Panteli is a lecturer in Information Systems at the School of Management, University of Bath, UK. Her main research interests lie in the areas of information technology and emergent forms of organizations. She is currently conducting research on virtuality and computer-mediated communication. Recently completed projects include: gender divisions in IT, videoconferencing systems in business communication, and the social construction of e-mail texts. Dr. Panteli earned her PhD from Warwick Business School in 1996.

George Papaconstantinou holds a BSc in economics from the London School of Economics, an MA from New York University, and a PhD in economics from the London School of Economics. After working at the Organization for Economic Co-operation and Development (OECD) for 10 years, he served as advisor to the Greek Prime Minister on information society issues, and subsequently as Secretary for the Information Society in the Ministry of National Economy and Finance. He is currently a visiting professor at the Athens University of Economics and Business in Greece. He has written extensively on technology policy and economic performance.

K. Nadia Papamichail is a lecturer in Information Systems at Manchester Business School, UK. She received her PhD in computer science from the University of Manchester. Her PhD work was selected for presentation at the House of Commons (Special Reception for Britain's Top Younger Scientists, Engineers and Technologists). She has previously held posts at the universities of Leeds and Manchester, and has extensively collaborated with other European universities and research institutions. Dr. Papamichail's research focuses on the design, development, and evaluation of decision support systems. Of particular interest is the use of business process modeling for analyzing distributed decision processes and improving decision-making practices. Other research interests include intelligent decision support systems, environmental decision making, and e-learning.

Anastasia Papazafeiropoulou is a lecturer at the Information Systems and Computing Department at Brunel University, UK. She received her PhD, titled "A Stakeholder Approach to Electronic Commerce Diffusion," from the same university. She has worked as a technical trainee in the European Union (EU) in Brussels and as a research associate with expertise in electronic commerce at the Athens University of Economics and Business, and Brunel University. She holds a first degree in informatics (1994, Athens University of Economics and Business) and an MSc in information systems (1997, Athens University of Economics and Business). Her research interests fall within social aspects and policy issues of electronic commerce, more specifically focusing on awareness creation and knowledge diffusion mechanisms available for electronic commerce adoption by small and medium-sized enterprises.

Angeliki Poulymenakou is an assistant professor in the Department of Management Science and Technology at the Athens University of Economics and Business, Greece. Prior to that she has worked as a lecturer in Information Systems in the London School of Economics and Political Science. She holds a first degree in mathematics (Athens), and MSc and PhD degrees in information systems (London School of Economics and Political Science). Her current research focuses on IT-enabled organizations capability development where she studies in particular organizational processes related to knowledge management adoption. Overall, her published research work addresses three areas of interest: analysis practices for knowledge-intensive systems, the management of ICT projects (and the study of project failure), and socioeconomic impact of ICTs with a specific emphasis on ICT-enabled organizational change and electronic commerce. She has served as a member of the scientific committee of four international conferences in information systems (ICIS, ECIS, IFIP 8.2 and 9.4), and has acted as a referee in several international journals in the field.

Philip Powell is professor of Information Management and director of the Center for Information Management at the University of Bath, UK. He formerly served as professor of Information Systems, University of London, and director of the Information Systems Research Unit at Warwick Business School. Prior to becoming an academic, he worked in insurance, accounting, and computing. He is the author of four books on information systems and financial modeling, including Management Accounting: A Model Building Approach, Information Systems: A Management Perspective, and Developing Decision Support Systems for Health Care Management. He has published numerous book chapters, and his work has appeared in more than 70 international journals and more than 100 conferences. He is managing editor of the Information Systems Journal, book reviews editor of the Journal of Strategic Information Systems, and serves on a number of other editorial boards. He is president of the UK Academy for Information Systems.

Simon Rogerson is director of the Center for Computing and Social Responsibility, and is Europe's first professor in Computer Ethics at De Montfort University (UK). Following a successful industrial career, he now combines research, lecturing, and consultancy in the management, organizational, and ethical aspects of information and communication technologies. He has published widely, including the books, Computer Ethics and Professional Responsibility, Ethical Aspects of Information Technology: Issues for Senior Executives, and Strategic Management Support Systems. He conceived the ETHICOMP conference series on the impacts of ICT and is responsible for creating the world's leading World Wide Web portal on computer ethics. He was the winner of the 1999 IFIP Namur Award.

Jill Shepherd works as a lecturer in Strategic Knowledge and Information Systems in the Graduate School of Business at the University of Strathclyde, UK. Prior to becoming an academic, she worked as a management consultant, a manager within a number of functions, an entrepreneur, and a bench scientist. Her research involves applying evolutionary theory in the form of memetics to strategy, innovation, strategic information systems, and knowledge management. Using the knowledge-based meme as the unit of analysis, the speed of knowledge turnover can be described in terms of the process by which knowledge is produced as well as the nature of the content produced. Elucidating the dynamics of knowledge creation allows explanations of why that knowledge, rather than any other, is created. The managerial implications of her work involve using the memetic perspective to help managers understand and manage the relationship between the everyday social exchange of memes in their organization and the surrounding environment, and organizational macro-level outcomes.

Richard Vidgen is senior lecturer in Information Systems in the School of Management at the University of Bath, UK. He has 15 years' industrial experience in information systems development, working in the financial sector for a U.S. software company and as a consultant. He holds a first degree in computer science and accounting, an MSc in accounting, and a PhD in information systems quality. His research interests include IS development methods for the Internet, website quality, and e-business strategy. He has published the books, Data Modeling for Information Systems (1996) and Developing Web Information Systems (2002), as well as many book chapters and journal papers.

Nicholas S. Vonortas is director of the Graduate Program on Science, Technology, and Public Policy, and Director of the Center for International Science and Technology Policy, both in George Washington University's Elliott School of International Affairs in Washington DC, USA. He is also an associate professor in the Department of Economics. He received his PhD in economics from New York University. Dr. Vonortas' teaching and research interests are in industrial organization, in the economics of technological change, and in science and technology policy and strategy.

Irini Voudouri is a lecturer in the Department of Management Science and Technology of the Athens University of Economics and Business, Greece. She has contributed in a number of research programs in collaboration with AUEB and Universit Paris X. Her research interests revolve around strategic management, flexibility, technology, and organizational change. She has published research in management journals and international conference proceedings. Parallel to her research activities, she has contributed as management consultant and advisor both in private and public sector organizations. She teaches Management, Strategy, and Business Planning at the undergraduate, postgraduate, and executive levels.

Acknowledgments

The editors would like to acknowledge the help of all involved in the collation and review process of the book, without whose support the project could not have been satisfactorily completed. First, we would like to thank the authors for their insights and excellent contributions, as well as for their enthusiasm for putting this book together. Most of the authors of chapters included in this also served as referees for articles written by other authors. Thanks go to all those who provided constructive and comprehensive reviews. Besides the authors, we are grateful to Vlatka Hlupic, Murat Baygeldi, George Giaglis, and Xenia Ziouvelou, who have also contributed to the review process.

A further special note of thanks goes also to all the staff at Idea Group Publishing, whose contributions throughout the whole process from inception of the initial idea to final publication have been invaluable. In particular, we would like to thank Mehdi Khosrow-Pour, who motivated us to initially accept his invitation for taking on this project. Last but not least we would like to thank Sofia Filidou at the Athens University of Economics and Business for helping us manage the call for chapters, the submissions, the copyright forms and camera-ready versions, and for her constant attention to detail.

The financial support of the Information Society Technologies Programme of the European Commission to the 'E-FACTORS' project (IST-2001-34868, www.e-factors.net) has been instrumental throughout the period of incubation of this volume. This project has motivated many of the ideas presented here.

George Doukidis, Nikos Mylonopoulos, and Nancy Pouloudi
Athens, June 2003




Social and Economic Transformation in the Digital Era
Social and Economic Transformation in the Digital Era
ISBN: 1591402670
EAN: 2147483647
Year: 2003
Pages: 198

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