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To help customers reduce the growing cost of managing employee computers both in the office and on the road, Novell created Novell(R) ZENworks(R) for Desktops 4. ZENworks stands for Zero Effort Networks. Built to operate over the Internet as well as internal networks, ZENworks for Desktops 4 automates key network management tasks so IT professionals save time and money that can be spent on other projects or put directly to the company's bottom line.

This guide allows the reader to leverage the power of ZENworks to manage all of the desktops on a network from a single point of administration.

•	Table of Contents
•	Index

		Copyright
		Preface
		About the Authors
		Who Should Read This Book?
		How This Book Is Organized
			Chapter 1: The ZENworks Family
			Chapter 2: Installing ZENworks for Desktops 4
			Chapter 3: Setting Up ZENworks for Desktops 4 in Your Tree
			Chapter 4: Novell Clientless Operation
			Chapter 5: Creating Application Packages Using snAppShot
			Chapter 6: Creating and Using Application Objects
			Chapter 7: Setting Up Application Distribution
			Chapter 8: Setting Up User Policies
			Chapter 9: Setting Up a Workstation Policy Package
			Chapter 10: Creating a Container Policy Package
			Chapter 11: Creating a Service Location Policy Package
			Chapter 12: Creating a Server Policy Package
			Chapter 13: Using ZENworks Workstation Inventory
			Chapter 14: Imaging a Workstation
			Chapter 15: Maintaining a Workstation
			Chapter 16: Using Software Metering with ZENworks for Desktops
			Chapter 17: Integrating ZENworks for Desktops with ZENworks for Servers
			Chapter 18: Deploying Novell ZENworks for Desktops 4 in a Pure Microsoft Windows Environment
			Chapter 19: Troubleshooting ZENworks
			Appendix A: Understanding eDirectory Changes
			Appendix B: Using snAppShot to Create an Application Object Package
			Appendix C: Other ZENworks for Desktops Resources
			Appendix D: ZENworks Inventory Database Schema
		Acknowledgments
		We Want to Hear from You!
		Reader Services
		Chapter 1. The ZENworks Family
			What Is ZENworks for Desktops?
			What's New in ZENworks for Desktops 4?
			Benefits to Using ZENworks for Desktops
		Chapter 2. Installing ZENworks for Desktops 4
			Prerequisites for Installing ZENworks for Desktops
			Installing ZENworks for Desktops Server Components
			Installing ZENworks for Desktops Middle Tier Server Components
			Installing ZENworks for Desktops Management Agents
		Chapter 3. Setting Up ZENworks for Desktops 4 in Your Tree
			General ZENworks for Desktops Architecture
			ZENworks for Desktops Policy Package Wizard
			Setting Up User Packages in the Tree
			Setting Up Workstations in the Tree
			Remote Management Rights
			Inventory, Event, and Logging Databases
			Reporting
			Setting Up TED Distributions
		Chapter 4. Novell Clientless Operation
			ZENworks for Desktops Clientless Workstation Management Components
			How ZENworks for Desktop Clientless Workstation Management Works
			Using the ZENworks for Desktops Middle Tier Server
		Chapter 5. Creating Application Packages Using snAppShot
			What Is snAppShot?
			When Should You Use snAppShot?
			How snAppShot Works
			Advanced Features of snAppShot
			Limitations of snAppShot
			Using snAppShot
			snAppShot Application Packages versus .MSI Files
		Chapter 6. Creating and Using Application Objects
			Creating the Application Object
			Setting Properties for the Application Object
		Chapter 7. Setting Up Application Distribution
			Setting Up Application Foldering
			Customize Application Launcher Configurations per User or Container
			Setting Up Users to Receive Applications
			Automating Application Objects
			Distribute the Applications
		Chapter 8. Setting Up User Policies
			Relationship of User Policies to Users
			General and Platform-Specific Policy Advantages
			Creating a User Policy Package
			Understanding iPrint Policy
			Using Remote Control Policy
			Desktop Preferences Policy
			User Extensible Policies
			Dynamic Local User Policy
			Windows Group Policy
			Windows Terminal Server Policy
		Chapter 9. Setting Up a Workstation Policy Package
			Relationship of Workstation Policies to Workstations
			Advantages of Platform Specific Policies
			Setting Up a Workstation Policy Package
			Computer Extensible Policies
			Novell iPrint Policy
			Remote Control Policy
			Windows Group Policy
			Workstation Imaging Policy
			Workstation Inventory Policy
			ZENworks for Desktops Agent Policy
			Scheduled Action Policy
		Chapter 10. Creating a Container Policy Package
			What Is a Container Policy Package?
			Setting Up a Container Policy Package
			Understanding the Search Policy
		Chapter 11. Creating a Service Location Policy Package
			What Is a Service Location Policy Package?
			Setting Up a Service Location Policy Package
			SMTP Host Policy
			SNMP Trap Target Policy
			The XML Targets Policy Tab
			ZENworks Database Policy
		Chapter 12. Creating a Server Policy Package
			What Is a Server Policy Package?
			Setting Up a Server Policy Package
			Imaging Server Policy
			Workstation Import Policy
			Workstation Removal Policy
			Using the Roll-Up Policy
			Using the Wake-on-LAN Policy
		Chapter 13. Using ZENworks Workstation Inventory
			Understanding Workstation Inventory
			Setting Up Workstation Inventory
			Workstation Inventory Tasks
		Chapter 14. Imaging a Workstation
			Workstation Imaging System
			Using Preboot Services with Imaging
			Creating Boot Disks
			Creating a Boot CD
			Placing a Linux Partition on a Workstation
			Modifying an Image
			Assigning an Image to a Workstation
			Applying Application Objects to an Image
			Re-imaging a Workstation
			Advanced Imaging
		Chapter 15. Maintaining a Workstation
			Reviewing Workstation Inventory
			Remote Controlling a Workstation
			Using Remote View
			File Transfer
			Remote Execute
			Workstation Diagnostics
			Remote Wakeup
			Remote Management Audit
			Generating a Remote Management Report
			Registering and Un-Registering a Workstation
		Chapter 16. Using Software Metering with ZENworks for Desktops 4
			Using NWAdmin to Install and Administer Licenses
			Setting Up Software Metering
		Chapter 17. Integrating ZENworks for Desktops with ZENworks for Servers
			How to Use TED with ZENworks for Desktops
			About the Desktop Application Agent
			Using the Desktop Application Distribution Wizard to Create a Desktop Application Distribution
		Chapter 18. Deploying Novell ZENworks for Desktops 4 in a Pure Microsoft Windows Environment
			ZENworks for Desktops Networking Setup and Requirements
			ZENworks for Desktops 4 Configuration Options
			DirXML Engine and Drivers
			Installing ZENworks for Desktops 4 in a Pure Windows Environment
			Conclusion
		Chapter 19. Troubleshooting ZENworks
			Troubleshooting Desktop Management
			Troubleshooting Distributed Applications
			Troubleshooting Policy Packages
			Troubleshooting NetWare Errors
		Appendix A. Understanding eDirectory Changes
			New Objects for ZENworks for Desktops 4
			Modified Objects for ZENworks for Desktops 4
		Appendix B. Using snAppShot to Create an Application Object Package
			Using snAppShot to Package GroupWise
			Review of the Created Object Template
		Appendix C. Other ZENworks for Desktops Resources
			Novell Support and Online Documentation
			ZENworks Cool Solutions
			Novell Consulting Services
			Novell Technical Support Services
		Appendix D. ZENworks Inventory Database Schema
			Database Class Associations and Attributes
			Sample Inventory Database Queries
		Index