List of Case Studies

Chapter 2: What Sets Excellent Consulting Apart?

Case Study 2.1: Customers Driving Local Services

Case Study 2.2: Reinventing A Core Offer

Case Study 2.3: How to Build a New Digital City Every Two Years

Chapter 3: Change Management

Case Study 3.1: Living the Brand - For Real

Case Study 3.2: Delivering Safer Buses

Case Study 3.3: Electronic Payments for 13 Million Citizens

Chapter 4: Human Resources

Case Study 4.1: Protecting the Benefits of Staff in Transition

Case Study 4.2: Diagnosing and Treating Workforce Ailments

Case Study 4.3: Standing Down, Moving Forward

Chapter 5: Operational Performance

Case Study 5.1: Blue Skies, Blue Bills and Online Breakthroughs

Case Study 5.2: Smarter Methods to Beat Constraints

Case Study 5.3: Relocating the Organization and Redesigning its Mind

Case Study 5.4: Bringing Rationality to Bear

Chapter 6: Business Strategy

Case Study 6.1: Changing People for a Change

Case Study 6.2: Releasing the Future from the Present

Chapter 7: Technology Exploitation

Case Study 7.1: Closing the Net on Persistent Offenders

Case Study 7.2: Great Journeys and Small Steps

Case Study 7.3: Mobile Technology as Enabler and Enforcer

Case Study 7.4: When Small Businesses Go Global

Chapter 8: Outsourcing

Case Study 8.1: Evolving the Outsourcing Market

Case Study 8.2: Outsourcing for Outcomes

Case Study 8.3: Gearing Up For Renewed Battle

Chapter 9: Electronic Trading

Case Study 9.1: Pioneering Multi-Channel Voting

Case Study 9.2: Collaborating Systems Drive Down Costs

Case Study 9.3: A Knowledge Portal Helps Close the Deprivation Gap

Case Study 9.4: Flow, Streams and the Erosion of Resistance