How many management consultancy projects can claim to have made significant improvements to the lives of millions of people? The case studies in this book contain practical solutions to monstrously complicated problems requiring not only clever, innovative thinking and broad international experience, but tact and
Claims are often made for the impact of consultancy projects, but all too often this is at best piecemeal and at worst anecdotal. The majority of projects described in this book employed
Management
Professor Robert Worcester
Chairman
MORI
Acknowledgements
Books such as this are never possible without the help and cooperation of a large number of people. The authors would particularly like to thank Sarah Taylor and Joy Hewgill at the Management Consultancies Association, and the team at Kogan Page, for their energy and commitment to the project. We are also grateful to the
Chapter 1 makes use of some material first published in the MCA report ‘The UK Consulting Industry 2003/2004'; this material is reprinted here with kind permission of the MCA. All other trademarks that appear in the text are recognized as the property of their
What is ‘best practice' in management consulting? Can it be recognized, measured, and replicated?
The Management Consultancies Association's Awards for Best Management Practice are designed to highlight the very best standards in all areas of management consulting, from business strategy, through operational performance improvement to outsourcing. Consulting firms entering for an award have to present case studies of their work with
This book collects case studies from the most recent MCA award winners to show just how these firms and their clients succeeded in ensuring
The first part of the book introduces the themes that occur repeatedly throughout the book. Using data gathered from clients and
The remaining case studies are divided into seven sections, reflecting the original award categories:
change management;
human resources;
operational performance;
business strategy;
technology exploitation;
outsourcing;
electronic trading.
Management consulting is a broad and mature industry that plays an integral role in the development of successful businesses. The MCA is dedicated to articulating the