This is an area where you want that ounce of prevention. Educating the customer so he has reasonable expectations is essential. Before you back the XP car out of the garage, talk with the customer about how you'll handle issues. Make him read the defect-handling chapter in Extreme Programming Installed. Better yet, produce your own XP owner's manual that describes your own team's development process and helps the customer get the most value out of the project. Your owner's manual could cover topics such as
|