Civil Rights Act, 99, 121
Club memberships, 125
CNF Transportation, 54
COBRA (Consolidated Omnibus Reconciliation Act), 80, 216, 225
Collective bargaining agreements, 162
Colyn, Judy, 61, 163
Command and control, 8
Communication, 36–37, 53–66
channels of, 54, 58–60
frequency of, 55–56
honesty and clarity in, 53–54, 62
in layoffs, 155–159, 164
and obtaining employee support, 64
and obtaining input from employees, 64
pitfalls to avoid in, 65–66
of plan for human capital analysis, 100
planning for, 55–61
and presence of third parties in case of job cuts, 62
and providing specifics, 63
of severance packages, 166
with survivors, 63–64, 182–183
Communications action plan, 60–61
Compensation:
deferred, 124
trimming costs of, 13–15
Contracting arrangements, 15, 73–74, 138–141, 215–216, 225
Cost cuts, across-the-board (see Across-the-board cost cut[s])
Crisis(-es), 33–48
alignment of interests during, 38–43
communicating during, 54
financial incentives for retaining talent during, 43–47
motivating people during a, 35–36
sample speech announcing, 207–211
why employees leave during, 39–40
why employees stay during, 38–39
Cross-training, 183
Culture (see Organizational culture)