RAID (Redundant Array of Inexpensive Disks), 39
RAM (Random Access Memory), 38
ready-made intranet packages, 82
developing intranet using, pros & cons, 82
listing vendors, 83
reciprocity
authors' contributions, encouraging, 144
REJ (Rapid Economic Justification), 24
as advanced model for intranet ROI, 24
remote intranet access, 78, 285
handheld devices, 292
designing intranet for, 300
offline access, Palm using Plucker, 295
offline access, Pocket PC using Mobile Favorites, 298
online access, Palm/Pocket PC, 300
mobile phones, 304
offline access, ways of, 290
Active Channels, IE, 290
Groove, 292
offline synchronization, IE, 290
overview, CMS offline access, 292
replication, Lotus Notes, 291
online access, ways of, 286
dial-up modem, 287
SSL, 287
VPN, 286
reasons for, 285
client site-working, 285
home-working, 285
security, 288
Remote Site Search Service, 101
listing services, 102
outsourcing site searches to, 101
disadvantages, 103
replication, Lotus Notes, 291
remote offline access using, 291
reputation
author contributions, encouraging, 144
resource booking engine, 78
developing intranet containing, 78
responsiveness
heuristic evaluation, usability, 112
Risk Management Approach, ROI, 24
ROI (Return on Investment), intranets, 17
advantages, 18
business strategy, aligning intranet with, 19
decision-making, improving, 19
execution, improving, 19
selling intranet project to managers, 18
approaches, 23
Cost Benefit, Vendor Selection & Risk Management, 23
REJ as advanced model for intranet ROI, 24
curent climate, considerations, 19
business/user steering groups managing intranet, 21
calculating ROI, guidelines, 23
cost/savings, guidelines for estimating, 22
financial impact, measuring, 20
quick wins, offering, 20
examples & questions, 21
definition, 17
example, 18
marketing intranet, 241
troubleshooting problems, 24
business impact NOT cost allocation, calculating, 25
business/user steering groups, involving, 25
realistic input data required, 25
time factor, considering, 25
ROI implementation, steps, 26
1, setting business goals/intranet functionalities, 26
background document, creating, 26
business steering group defining business goals, 26
project plan, creating, 26
user steering group defining intranet functionalities, 27
2, making numerical assumptions, 27
CFO contributing, 27
3, calculating costs, 28
central staff, 28
content/service production & maintenance, 28
infrastructure, 28
users' wasted time, 29
other items, 29
4, assessing tangible/intangible benefits, 29
cost reduction example, 29
intangible, listing, 30
productivity increase example, 29
ROI, extranets, 317
SAP (Systems Applications and Products)
intranet integrating, 14