13.4 Conclusion


Using the approaches in section 13.3 should allow you to design strategies for helping the caller and the system to reestablish a productive dialog even after one or two errors or misunderstandings have occurred. Never forget, though, that error prevention is always preferable to error recovery. The image of the company deploying the system will be best enhanced if you prevent errors in the first place through the use of highly accurate recognition technology coupled with accuracy-enhancing dialog design that includes graceful error recovery strategies.

Clear and consistent dialogs, coupled with successfully constraining interface design, should minimize errors. When errors do occur, tasks can still be completed and callers can still finish their interactions with a sense of having dealt with an intelligent, efficient, and considerate agent.



Voice User Interface Design 2004
Voice User Interface Design 2004
ISBN: 321185765
EAN: N/A
Year: 2005
Pages: 117

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