| Voice User Interface Design |
| By Michael H. Cohen, James P. Giangola, Jennifer Balogh |
| | |
| Publisher | : Addison Wesley |
| Pub Date | : February 06, 2004 |
| ISBN | : 0-321-18576-5 |
| Pages | : 368 |
| Slots | : 1.0 | |
| | Copyright |
| | | Praise for Voice User Interface Design |
| | | About the Authors and Radio Rex |
| | | Preface |
| | | | Organization of The Book |
| | | | Audience |
| | | | Web Site |
| | | | Acknowledgments |
|
| | | Part I: Introduction |
| | | | Chapter 1. Introduction to Voice User Interfaces |
| | | | Section 1.1. What Is a Voice User Interface? |
| | | | Section 1.2. Why Speech? |
| | | | Section 1.3. Where Do We Go from Here? |
|
| | | | Chapter 2. Overview of Spoken Language Technology |
| | | | Section 2.1. Architecture of a Spoken Language System |
| | | | Section 2.2. The Impact of Speech Technology on Design Decisions |
| | | | Section 2.3. Conclusion |
|
| | | | Chapter 3. Overview of the Methodology |
| | | | Section 3.1. Methodological Principles |
| | | | Section 3.2. Steps of the Methodology |
| | | | Section 3.3. Applying the Methodology to Real-World Applications |
| | | | Section 3.4. Conclusion |
|
|
| | | Part II: Definition Phase: Requirements Gathering and High-Level Design |
| | | | Chapter 4. Requirements and High-Level Design Methodology |
| | | | Section 4.1. Requirements Definition |
| | | | Section 4.2. High-Level Design |
| | | | Section 4.3. Conclusion |
|
| | | | Chapter 5. High-Level Design Elements |
| | | | Section 5.1. Dialog Strategy and Grammar Type |
| | | | Section 5.2. Pervasive Dialog Elements |
| | | | Section 5.3. Conclusion |
|
| | | | Chapter 6. Creating Persona, by Design |
| | | | Section 6.1. What Is Persona? |
| | | | Section 6.2. Where Does Persona Come From? |
| | | | Section 6.3. A Checklist for Persona Design |
| | | | Section 6.4. Persona Definition |
| | | | Section 6.5. Conclusion |
|
| | | | Chapter 7. Sample Application: Requirements and High-Level Design |
| | | | Section 7.1. Lexington Brokerage |
| | | | Section 7.2. Requirements Definition |
| | | | Section 7.3. High-Level Design |
| | | | Section 7.4. Conclusion |
|
|
| | | Part III: Design Phase: Detailed Design |
| | | | Chapter 8. Detailed Design Methodology |
| | | | Section 8.1. Anatomy of a Dialog State |
| | | | Section 8.2. Call Flow Design |
| | | | Section 8.3. Prompt Design |
| | | | Section 8.4. User Testing |
| | | | Section 8.5. Design Principles |
| | | | Section 8.6. Conclusion |
|
| | | | Chapter 9. Minimizing Cognitive Load |
| | | | Section 9.1. Conceptual Complexity |
| | | | Section 9.2. Memory Load |
| | | | Section 9.3. Attention |
| | | | Section 9.4. Conclusion |
|
| | | | Chapter 10. Designing Prompts |
| | | | Section 10.1. Conversation as Discourse |
| | | | Section 10.2. Cohesion |
| | | | Section 10.3. Information Structure |
| | | | Section 10.4. Spoken Versus Written English |
| | | | Section 10.5. Register and Consistency |
| | | | Section 10.6. Jargon |
| | | | Section 10.7. The Cooperative Principle |
| | | | Section 10.8. Conclusion |
|
| | | | Chapter 11. Planning Prosody |
| | | | Section 11.1. What Is Prosody? |
| | | | Section 11.2. Functions of Prosody |
| | | | Section 11.3. Stress |
| | | | Section 11.4. Intonation |
| | | | Section 11.5. Concatenating Phone Numbers |
| | | | Section 11.6. Minimizing Concatenation Splices |
| | | | Section 11.7. Pauses |
| | | | Section 11.8. TTS Guidelines |
| | | | Section 11.9. Conclusion |
|
| | | | Chapter 12. Maximizing Efficiency and Clarity |
| | | | Section 12.1. Efficiency |
| | | | Section 12.2. Clarity |
| | | | Section 12.3. Balancing Efficiency and Clarity |
| | | | Section 12.4. Conclusion |
|
| | | | Chapter 13. Optimizing Accuracy and Recovering from Errors |
| | | | Section 13.1. Measuring Accuracy |
| | | | Section 13.2. Dialog Design Guidelines for Maximizing Accuracy |
| | | | Section 13.3. Recovering from Errors |
| | | | Section 13.4. Conclusion |
|
| | | | Chapter 14. Sample Application: Detailed Design |
| | | | Section 14.1. Call Flow Design |
| | | | Section 14.2. Prompt Design |
| | | | Section 14.3. User Testing |
| | | | Section 14.4. Conclusion |
|
|
| | | Part IV: Realization Phase: Development, Testing, and Tuning |
| | | | Chapter 15. Development, Testing, and Tuning Methodology |
| | | | Section 15.1. Development |
| | | | Section 15.2. Testing |
| | | | Section 15.3. Tuning |
| | | | Section 15.4. Conclusion |
|
| | | | Chapter 16. Creating Grammars |
| | | | Section 16.1. Grammar Development |
| | | | Section 16.2. Grammar Testing |
| | | | Section 16.3. Grammar Tuning |
| | | | Section 16.4. Conclusion |
|
| | | | Chapter 17. Working with Voice Actors |
| | | | Section 17.1. Scripting for Success |
| | | | Section 17.2. Choosing Your Voice Actor |
| | | | Section 17.3. Running a Recording Session |
| | | | Section 17.4. Conclusion |
|
| | | | Chapter 18. Sample Application: Development, Testing, and Tuning |
| | | | Section 18.1. Development |
| | | | Section 18.2. Testing |
| | | | Section 18.3. Tuning |
|
| | | | Chapter 19. Conclusion |
| | | | APPENDIX |
|
| | | Bibliography |
| | | | Works Cited |
| | | | Works Consulted |
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