Matthew J. Miller is a senior network engineer with Derive Technologies, LLC, in New York. He is a CCDP with more than 10 years of experience designing, implementing, and troubleshooting LAN/WAN solutions in corporate environments. You can reach Matthew at mmiller@derivetech.com. Michelle Plumb is a full-time instructor focusing on Cisco and the Cisco IP telephony track with more than 15 years in the field as an IT and telephony specialist. Michelle maintains a high level of Cisco and Microsoft certifications, including CCNP,CCVP, Cisco IP Telephony Support Specialist, Unity, and MCSE NT/2000. Michelle has technically reviewed numerous books for the Cisco CCNP track and Microsoft 2000. |