Objective 2: Train Users and Maintainers to Achieve User Self-ReliabilityDuring Transition, make sure that all users, operational staff, and maintenance teams are given appropriate training. This training also allows you to do advanced beta testing of training material, user documentation, and operational manuals. When you need to train a large number of users, such as when rolling out a new system enterprisewide, or you need high-quality training material, such as for many commercial products, you typically need to start this activity much earlier, in Construction (or often in Elaboration). You need to develop training material and train your instructors during Construction (and possibly have already started your planning in Elaboration). In conjunction with the launch of the beta release, you need to do test runs of the training sessions to make sure that the training does the job. For a commercial product, or other rollouts where you have to bring a large number of instructors up to speed on the material, you may need to run a number of "Train the Trainer" sessions in conjunction with the beta release. |