Chapter 3: Create an Authentic Learning Culture

"Our behavior is driven by a fundamental core belief ...": Jack Welch, Letter to shareholders, February 7, 1997.

"This boundaryless learning culture killed any view ...": Jack Welch, General Electric annual meeting, Charlotte, N.C., April 23, 1997.

"The hero is the one with the ideas.": Jack Welch, quoted in Charles R. Day, Jr., and Polly LaBarre, "GE:Just Your Average Everyday $60 Billion Family Grocery Store," Industry Week, May 29, 1994, p. 13.

"Like most American companies, we had built a military industrial complex ...": Jack Welch, Interview in Macleans, November 5, 2001, p. 42.