The Art and Business of Speech Recognition: Creating the Noble Voice - page 1
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- Main Page
- Main Page
- Table of content
- Copyright
- Praise for the Art and Business of Speech Recognition
- Preface
- Philosophy
- Acknowledgments
- Part I: The Background
- Chapter One. On Telephones, Touchtones, and Business Needs
- Speech Recognition Versus Touchtone Functionality
- Problems with Touchtone, and a Speech Recognition Remedy
- What Kinds of Companies are Using Speech Recognition?
- Why are Companies Using It?
- Speech-Recognition Applications: A Typical Example
- Where We ve BeenWhere We re Going
- Chapter Two. Technology Primer: About Speech Recognizers
- What the Recognizer Hears (and the Need for Confirmation)
- When the Recognizer Listens
- Why Designing a Speech-Recognition Application Is Challenging
- Where We ve BeenWhere We re Going
- Chapter Three. The Psychology of How People Interact with Speech-Recognition Systems
- Social-Psychological Research
- Ask Dr. Blade
- Where We ve BeenWhere We re Going
- Part II: The Process of Designing Speech-Recognition Systems
- Chapter Four. Research
- Clients Objectives
- Callers Objectives and Needs
- Aspects of Research
- Assembling a Requirements Specification
- Anticipating Change
- Where We ve BeenWhere We re Going
- Chapter Five. Developing the Design
- Conceptualizing and Brainstorming
- Congruence of Style
- Defining the Call Flow
- Vision ClipsSample Calls
- The Design SpecificationConveying the Details of the Design
- Constructing a Design Specification
- Following Through on the Initial Design Phase
- Where We ve BeenWhere We re Going
- Chapter Six. Writing Effective Prompts
- The Language of Asking Questions
- The Art of Writing Perfect Prompts
- Writing Prompts for Elegance, Speed, and Value
- Getting Callers to Focus on the Essentials
- Some Subtleties of Prompt Writing
- Top Five Good Tenets for Writing Prompts
- Top Five Mistakes When Writing Prompts
- Where We ve BeenWhere We re Going
- Chapter Seven. Production And Branding
- Notes About Implementation and Programming
- Production
- Prompt CreationText-to-Speech and Recorded Voices
- Casting
- Directing Voice Talents
- The Art of Recording Prompts
- Other Thoughts on Directing
- Concatenative Prompt Recording
- Some Metrics and Technical Notes
- Audio Icons
- Branding
- Where We ve BeenWhere We re Going
- Chapter Eight. Usability Testing
- The Value of Usability Testing
- How We Test an Application
- Objectives of Usability Testing
- Preparing for the Test
- The Test Subjects
- How to Get Test Subjects
- The Test Environment
- Types of Tests
- The Test Is OverNow What?
- Interpreting Test Results
- Where We ve BeenWhere We re Going
- Chapter Nine. Deployment
- The Importance of Multi-Phase Deployment
- The Three Phases of Deployment
- Pilot Deployment
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