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The Art and Business of Speech Recognition: Creating the Noble Voice

ISBN: 0321154924
EAN: 2147483647

Year: 2005
Pages: 105

Authors: Blade Kotelly

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• Main Page
• Table of content
• Copyright
• Praise for the Art and Business of Speech Recognition
• Preface
• Philosophy
• Acknowledgments
• Part I: The Background
• Chapter One. On Telephones, Touchtones, and Business Needs
• Speech Recognition Versus Touchtone Functionality
• Problems with Touchtone, and a Speech Recognition Remedy
• What Kinds of Companies are Using Speech Recognition?
• Why are Companies Using It?
• Speech-Recognition Applications: A Typical Example
• Where We ve BeenWhere We re Going
• Chapter Two. Technology Primer: About Speech Recognizers
• What the Recognizer Hears (and the Need for Confirmation)
• When the Recognizer Listens
• Why Designing a Speech-Recognition Application Is Challenging
• Where We ve BeenWhere We re Going
• Chapter Three. The Psychology of How People Interact with Speech-Recognition Systems
• Social-Psychological Research
• Ask Dr. Blade
• Where We ve BeenWhere We re Going
• Part II: The Process of Designing Speech-Recognition Systems
• Chapter Four. Research
• Clients Objectives
• Callers Objectives and Needs
• Aspects of Research
• Assembling a Requirements Specification
• Anticipating Change
• Where We ve BeenWhere We re Going
• Chapter Five. Developing the Design
• Conceptualizing and Brainstorming
• Congruence of Style
• Defining the Call Flow
• Vision ClipsSample Calls
• The Design SpecificationConveying the Details of the Design
• Constructing a Design Specification
• Following Through on the Initial Design Phase
• Where We ve BeenWhere We re Going
• Chapter Six. Writing Effective Prompts
• The Language of Asking Questions
• The Art of Writing Perfect Prompts
• Writing Prompts for Elegance, Speed, and Value
• Getting Callers to Focus on the Essentials
• Some Subtleties of Prompt Writing
• Top Five Good Tenets for Writing Prompts
• Top Five Mistakes When Writing Prompts
• Where We ve BeenWhere We re Going
• Chapter Seven. Production And Branding
• Notes About Implementation and Programming
• Production
• Prompt CreationText-to-Speech and Recorded Voices
• Casting
• Directing Voice Talents
• The Art of Recording Prompts
• Other Thoughts on Directing
• Concatenative Prompt Recording
• Some Metrics and Technical Notes
• Audio Icons
• Branding
• Where We ve BeenWhere We re Going
• Chapter Eight. Usability Testing
• The Value of Usability Testing
• How We Test an Application
• Objectives of Usability Testing
• Preparing for the Test
• The Test Subjects
• How to Get Test Subjects
• The Test Environment
• Types of Tests
• The Test Is OverNow What?
• Interpreting Test Results
• Where We ve BeenWhere We re Going
• Chapter Nine. Deployment
• The Importance of Multi-Phase Deployment
• The Three Phases of Deployment
• Pilot Deployment
• Partial Deployment
• Full Deployment
• Where We ve BeenWhere We re Going
• Part III: Applied Knowledge
• Chapter Ten. Case Studies
• United Airlines: Shortcuts for Frequent Fliers
• United Airlines: Providing Extra Help For Those Who Need It
• Continental Airlines: A Different Approach to Flight Information
• A Top-Five Investment Management Company: Handling Complex Two-Choice Questions
• An Online Brokerage Firm: Managing More Complex Tasks
• An Online Brokerage Firm: Preferences and Other Rarely Used Functions
• A Regional Telephone Company: Dealing With Legal Notices and Disclaimers
• Wildfire: List Navigation
• Wildfire: Small Header, Large Body Lists
• A Top-Five U.S. Bank: Large Header, Small Body Lists
• The Race Condition
• FedEx: Scaffolding Prompts
• Amtrak: Implicit Confirmation and the ellipsesand Question Form
• AirTran: Reducing the Information Burden
• Guessing Right
• Semantics: When Problem Was a Problem
• Where We ve BeenWhere We Must Go
• Postscript
• Suggested Reading List
• Glossary