Management - Inventing and Delivering Its Future

Thomas A. Kochan

Richard L. Schmalensee

The MIT Press
Cambridge, Massachusetts
London, England

Copyright 2003 Massachusetts Institute of Technology

All rights reserved. No part of this book may be reproduced in any form by any electronic or mechanical means (including photocopying, recording, or information storage and retrieval) without permission in writing from the publisher.

This book was set in Palatino by SNP Best-set Typesetter Ltd., Hong Kong.

Library of Congress Cataloging-in-Publication Data

Management: Inventing and Delivering Its Future / edited by Thomas A. Kochan and
Richard L. Schmalensee.
p. com.
"MIT Sloan School of Management: 50th anniversary."
Includes bibliographical references and index.

0-262-11282-5

1. Management. 2. Organizational change. 3. Corporate governance.
4. Personnel management. 5. Human capital. 6. Technological innovations—
Management. I. Kochan, Thomas A. II. Schmalensee, Richard. III. Sloan
School of Management.

HD31.M2928 2003
658—dc21 2003044503

Kofi Annan	United Nations
Alex d'Arbeloff	MIT Corporation
Vince Barabba	General Motors Corporation
Rolf Breuer	Deutsche Bank
Ellen Brockley	MIT Sloan School of Management
Rodney Brooks	MIT Artificial Intelligence Laboratory
Robert Brown	MIT Office of the Provost
Amber Cai	MIT Sloan School of Management
Giovanni Carriere	MIT Sloan School of Management
Philip Condit	Boeing Corporation
Andrew Cowen	MIT Sloan School of Management
Joel Cutcher-Gershenfeld	MIT Engineering Systems Division
Carly Fiorina	Hewlett Packard Corporation
Victor Fung	Li and Fung Ltd.
David Gagnon	MIT Sloan School of Management
James Goodnight	SAS Corporation
Linda Griffith	MIT School of Engineering
Rebecca Henderson	MIT Sloan School of Management
Jeff Katz	Orbitz Inc.
Melanie Kittrell	Merck and Company
Thomas A. Kochan	MIT Sloan School of Management
Susan Lee	MIT Sloan School of Management
Erika Leung	MIT Sloan School of Management
Susan Lindquist	MIT School of Science
Lily Liu	MIT Sloan School of Management
Richard M. Locke	MIT Sloan School of Management
Jos Antonio Marco	MIT Sloan School of Management
Donald Monson	MIT Sloan School of Management
Stewart C. Myers	MIT Sloan School of Management
Meg O'Leary	Price Waterhouse Coopers Inc.
Wanda Orlikowski	MIT Sloan School of Management
Emanuele Picciola	MIT Sloan School of Management
Federica Pievani	MIT Sloan School of Management
Fernando Ramirez	MIT Sloan School of Management
Tienko Rasker	MIT Sloan School of Management
Siva Ravikumar	MIT Sloan School of Management
Jessica Santiago	MIT Sloan School of Management
Richard L. Schmalensee	MIT Sloan School of Management
Peter Senge	MIT Sloan School of Management
Lu Shen	MIT Sloan School of Management
Kevin Taback	MIT Sloan School of Management
Glen Urban	MIT Sloan School of Management
Telmo Valido	MIT Sloan School of Management
Charles M. Vest	MIT Office of the President
Rick Wagoner	General Motors Corporation
Leo Wang	MIT Sloan School of Management
Jimmy Zhang	MIT Sloan School of Management