PEOPLE, PROCESSES, AND PRODUCT

Utilizing an NMS is only part of an organization's overall SME. An SME consists of the people, processes, and product ("three P s") within an organization that effectively manage the computing resources of that organization. "Product" is more accurately "technology," but "two P s and a T " doesn't have the same punch as "three P s." We find the simplest way to think of the interrelationship between the three P s is in terms of service level agreements (SLAs).