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Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities
by Adam Kahane	ISBN:1576752933
Berrett-Koehler Publishers © 2004 (168 pages)
Using examples from families, governments, corporations and nonprofits, the author explores the connection between individual learning and institutional change, and shows how talk productively about complex issues by learning to listen.

Table of Contents
	Solving Tough Problems”An Open Way of Talking, Listening, and Creating New Realities
	Foreword by Peter Senge
	Introduction”The Problem with Tough Problems
	Part I - Tough Problems
	"There is Only One Right Answer"
	Seeing the World
	The Miraculous Option
	Part II - Talking
	Being Stuck
	Dictating
	Talking Politely
	Speaking Up
	Only Talking
	Part III - Listening
	Openness
	Reflectiveness
	Empathy
	Part IV - Creating New Realities
	Cracking Through the Egg Shell
	Closed Fist, Open Palm
	The Wound that Wants to be Whole
	Conclusion”An Open Way
	Notes
	Bibliography
	Index