Empower Employees


Empower Employees

Success demands a clear, consistent vision of the business and its future and a robust organization to realize that potential. Empower everyone in the company to do their jobs better every day. Create a global culture of empowerment and knowledge sharing. Access to actionable information is the key to unleashing creativity and harnessing the brainpower of employees. With the right resources at their fingertips, and our support, employees will rise to the challenge.

Enable a culture of proactive, solution-oriented employees, from top management to the front line, and they will unlock the value of your information resources.

Empowered people make things happen. Heres an inspiring example of frontline empowerment and quick solutions from the airline industry.

At Gate B15 in a major airlines hub city, a flight is leaving for Boston at 7:15 p.m. Across the way at Gate B16, a flight for Hartford on the same airline is scheduled to leave at 7:10 p.m. But the Hartfordbound plane has mechanical difficulties. The traditional solution is to wait three hours for a new plane to be rerouted to the hub. But a combination of empowered employees, non-traditional thinking and cutting edge technology offers the airline a creative alternative. The Boston flight is only half full. The Hartford flight is less than half full. Rerouting the Boston flight to include a stop in Hartford will cause only a 45-minute delay in the Boston flight. Its done with minimal fuss and maximum customer management. With 15 minutes to go, the Hartford passengers are ushered across the hall to Gate B15. The Hartford passengers are delighted . The Boston passengers know it could easily have been them and they are impressed with the airlines care and concern for its customers.

Only a few years ago this solution would have been unthinkable. Not because nobody thought of it. They did. The brainpower and creativity to solve the problem existed, but gate check personnel were not empowered to execute the plan. And they lacked the capacity to see all the relevant data needed to make the decision in the compressed time frame required. Now this capability exists and one airline has unlocked a wellspring of new value right at the airport counter. It has created a culture of empowerment. A culture supported by the latest technology. A culture that enables it to implement its vision of the airline of the future on the front line, at the counter, where it matters most.

Why do empowered employees make things happen? Because they ask questions and, when they get answers they can trust, they ask more questions.




The Value Factor[c] How Global Leaders Use Information for Growth and Competitive Advantage
The Value Factor[c] How Global Leaders Use Information for Growth and Competitive Advantage
ISBN: B005S10A3S
EAN: N/A
Year: 2006
Pages: 61

flylib.com © 2008-2017.
If you may any questions please contact us: flylib@qtcs.net