Chapter 7: Using a GSS to Support Virtual Team-Building: A Theoretical Framework | Trust in Knowledge Management and Systems in Organizations

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Wayne W. Huang, Ohio University, USA

Kwok-Kee Wei, National University of Singapore, Singapore

John Lim, National University of Singapore, Singapore

Abstract

This chapter deals with the use of a group support system (GSS) to support virtual team-building. Literature review on Group Support Systems (GSS) indicates that most prior GSS research focuses on supporting face-to-face teamwork, and few studies were conducted in supporting virtual teamwork and team-building. When virtual teamwork becomes more common in modern organizations, how GSS can be used to enhance virtual team-building is becoming an important research issue. This chapter proposes a conceptual team-building framework. By embedding this conceptual framework into a GSS, the GSS may have the potential to support virtual team-building. Based on the framework, a set of testable research propositions is formulated, and some suggestions for future GSS research are discussed.

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