Advanced Topics in Global Information Management, Volume 3

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M. Gordon Hunter University of Lethbridge,

Canada

Felix B. Tan Auckland University of Technology,

NewZealand

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Advanced Topics in Global Information Management, Volume 3 is part of the Idea Group Publishing series named Advanced Topics in Global Information Management Series (ISSN 1537-9302)

ISBN 1-59140-251-4

Paperback ISBN 1-59140-294-8

eISBN 1-59140-252-2

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About the Authors

M. Gordon Hunter is currently an associate professor in Information Systems in the Faculty of Management at The University of Lethbridge. Gordon has previously held academic positions at universities in Canada, Hong Kong and Singapore. He has held visiting positions at universities in Germany, US and New Zealand. He has a Bachelor of Commerce degree from the University of Saskatchewan in Saskatoon, Saskatchewan, Canada. He received his doctorate from Strathclyde Business School, University of Strathclyde in Glasgow, Scotland. Gordon has also obtained a Certified Management Accountant (CMA) designation from the Society of Management Accountants of Canada. He is a member of the British Computer Society and the Canadian Information Processing Society (CIPS), where he has obtained an Information Systems Professional (ISP) designation. He has extensive experience as a systems analyst and manager in industry and government organizations in Canada. Gordon is an associate editor of the Journal of Global Information Management. He is the Canadian world representative for the Information Resource Management Association. He serves on the editorial board of the Journal of Global Information Technology Management, and the Journal of Information Technology Cases and Application. Gordon has published articles in MIS Quarterly, Information Systems Research, The Journal of Strategic Information Systems, The Journal of Global Information Management, Information Systems Journal, and Information, Technology and People. He has conducted seminar presentations in Canada, USA, Asia, New Zealand, Australia and Europe. Gordon's current research interests relate to the productivity of systems analysts with emphasis upon the personnel component, including cross-cultural aspects, the use of information systems by small business, and the effective development of information systems.

Felix B Tan is professor of Information Systems and Acting Head, School of Computer and Information Sciences at Auckland University of Technology, New Zealand. He serves as the editor-in-chief of the Journal of Global Information Management. He is also the vice president of Research for the Information Resources Management Association, the editor of the IS World Net's EndNote Resources page, and is the Region 3 (Asia Pacific) Council for the Association for Information Systems. He has held visiting positions with the Department of Information Systems, National University of Singapore and Richard Ivey School of Business, The University of Western Ontario. Dr. Tan is internationally known for his work in the global IT field and is a frequent guest speaker at international conferences. Dr. Tan's current research interests are in electronic commerce, global information management, business-IT alignment, and the management of IT. He is actively using cognitive mapping and narrative inquiry methods in his research. Dr. Tan has published in MIS Quarterly, Information & Management, Journal of Global Information Management, Journal of Information Technology as well as other journals and refereed conference proceedings. He has also published four books in the global IT field and is editor of the book series Advanced Topics in Global Information Management. Dr. Tan has more than 20 years experience in Information Systems Management and consulting with large multinationals, as well as university teaching and research in Singapore, Canada and New Zealand.

Mohammed Ali Al-Wohaibi is executive president of Oman Telecommunications Company S.A.O.C. and a member of the Omani Government IT Task Force, the head of the Information Security Working Group, and a member of the IEEE CS. He holds a BS in Electrical Engineering from the University of Toledo, and a Master of Science in Telecommunications from the University of Pittsburgh. He is currently working on his PhD in Information Technology at the University of Sunderland, UK. His research interests are IT risk management, the role of culture in IT deployment, IT in developing countries, and IT/IS success and failure issues.

Ahmed S. Ashour is a professor of Management at Alexandria University, Egypt. He has a PhD in Organizational Studies from the University of Minnesota. Dr. Ashour supervised many PhD dissertations and master's theses. He was the managing director of the Arab Organization for Administrative Development, The Arab League (1990-1999). His publication record includes papers that appeared in journals such as Human Relations, Journal of Applied Psychology, Organizational Behaviors and Human Performance, Journal of Personality and Social Psychology, Psychological Reports, and International Studies of Management & Organization.

Qiu Bin is an associate professor and Deputy Director of the Department of Economics and Trade, School of Economics and management, Southeast University, Nanjing, China. Mr. Qiu's Academic interests mainly cover the following fields: international business, international marketing, international management and e-commerce. He has published 12 papers in related high level academic journals in China and has published three books in marketing and international business. He is also active in participating some projects supported by China Natural Science Funds. Mr. Qiu is looking forward to collaborating with colleagues from all over the world.

She-I Chang has five years experience lecturing in Information Management in the Department of Business Administration at Kao-Yuan Institute of Technology (Taiwan). He is currently a PhD candidate at ISMRC/QUT, his research focusing on ERP systems, with a particular emphasis on the issues, challenges, and benefits associated with ERP life cycle-wide implementation, management, and support. He also has methodological interest in the Delphi survey methodology. He has presented and published this research at ICIS, ECIS, PACIS, and ACIS.

Patrick Y.K. Chau is professor of Information Systems at the School of Business, Faculty of Business and Economics, University of Hong Kong. He received his PhD in Business Administration from the Richard Ivey School of Business (formerly Western Business School), The University of Western Ontario, Canada. His research interests include issues related to IS/IT adoption and implementation, information presentation and model visualization, and electronic commerce. He has papers published in major information systems journals including MIS Quarterly, CACM, Journal of MIS, Decision Sciences, International Journal of Human Computer Studies, Decision Support Systems, Information and Management, Journal of Organizational Computing and Electronic Commerce, European Journal of Information Systems, and others. He is on the editorial board of MIS Quarterly, Information and Management, European Journal of Information Systems, and others.

Shu-Jen Chen teaches Information Systems & Decision Sciences. She received her BBA, from National Taiwan University and her PhD from the University of Cologne. She has been with California State University, Fullterton since 1978.

Yining Chen is associate professor at School of Accountancy, Ohio University (USA). Her current teaching and research interests are in accounting information systems, financial accounting, and auditing. Professor Chen earned her doctorate from the College of Business Administration, University of South Carolina. She was assistant professor of Accounting at Concordia University in Canada for two years. She has also held instructional positions at the University of South Carolina. Professor Chen has authored articles in Auditing: A Journal of Practice & Theory, Journal of Management Information Systems, Issues in Accounting Education, Review of Quantitative Finance & Accounting, Internal Auditing, Journal of End User Computing, Journal of Computer Information Systems, Journal of Global Information Management, and Marketing Education Review.

Hae-Yeon Choi is associate professor of Computer Information Systems in the College of Business Administration at Savannah State University, USA. He received his BS in Business Management from Brigham Young University at Hawaii, an MBA from Southeastern Louisiana University and a DBA from Mississippi State University. Dr. Choi's research interests include IS curriculum in conjunction with ERP program, supply chain management and interorganizational information systems infrastructure. His works have appeared in AMCIS Proceedings, ICEB Proceedings, and DSI Proceedings. He also regularly conducts free computer classes for his community with AITP student chapter members at his university.

Charles E. Downing is an associate professor in the Operations Management and Information Systems Department of the College of Business at Northern Illinois University (USA). Professor Downing researches and consults in topics such as measuring the effectiveness of management information systems, the implementation and management of decision support systems, and telecommunications and electronic commerce. His articles have appeared in major journals and books, and he has been quoted in several popular press venues. Professor Downing has significant experience as an Information Technology consultant in the financial services industry, having designed, programmed, and implemented numerous interactive business-to-consumer systems for Fortune 500 companies.

Helen M. Edwards is professor of Software Engineering at the University of Sunderland, UK. She has a BSc and MSc in Applied Maths and a PhD in Software Engineering. She has been awarded research grants by the UK's Engineering and Physical Sciences Research Council (EPSRC) to investigate risk of systems change in small-medium organizations. Her main research areas are IS implementation issues, and methods for software development and maintenance. She has published more than 70 papers in these areas. She is a member of the British Computer Society and the IEEE(CS).

Guy G. Gable directs the Information Systems Management Research Center (ISMRC), Queensland University of Technology (QUT), Australia. Dr. Gable, having worked in enterprise systems practice and academe in North America, Asia, and Australia, championed the 'Enterprise Systems (ERP) in curriculum and research' initiative at QUT, which leads the way in the Asia Pacific region. He is chair of the Australasian Universities Application Hosting Center Board of Management. His doctorate is from University of Bradford, England, and his MBA from the University of Western Ontario, Canada. He is first chief investigator or team leader on three in-progress ARC collaborative (Linkage-Projects) grants involving more than $1 million in total resources. He has published more than 70 refereed journal articles and conference papers and books (e.g., Management Science, Journal of Strategic Information Systems, Information & Management, European Journal of Information Systems) and is on the editorial boards of eight journals-Journal of Strategic Information Systems (since '92), Australian Journal of Information Systems (since '94), Computers & Security (since '94), Journal of Global Information Management (Oct '97), Journal of Software Maintenance (since Dec '97), Information Systems Frontiers (since Jul '98), Electronic Commerce Research and Applications (since Nov '00), Information Systems and e-Business Management (since Nov '00). Dr. Gable has a particular interest in knowledge management practices of large consulting firms. His doctoral thesis on "Consultant Engagement Success Factors" won the ICIS'92 doctoral thesis award. Other areas of research in which he is active include: life cyclewide ERP knowledge management, ERP maintenance management, research project management, ERP benefits realization, and process modeling success factors.

John Gallaugher is an associate professor of Information Systems at Boston College's Carroll School of Management (USA). His research work focuses on electronic commerce, information systems economics, and IS strategy. His research has appeared in MIS Quarterly, Communications of the ACM, The International Journal of Electronic Commerce, Information & Management, Information Society, Electronic Markets, and Information Systems Management, among others. Professor Gallaugher previously led IS development projects for a Fortune 100 firm and has worked in the former Soviet Union.

Jarrad Hee is a senior manager in Strategy and Business Process, Financial Services in BearingPoint, Australia. Dr. Hee has successfully managed and led project teams across the Far East and Australia, and has consulted for senior executives in numerous international high profile wholesale and retail banking, and capital markets engagements. His focus areas are in business integration/transformation strategies, re-engineering and enterprise-wide IT strategies. Prior to joining BearingPoint, he held an executive position in the capital market industry in Singapore. He has an MBA and BBA (Merit), and was an Australian Commonwealth Research Scholarship recipient conducting doctoral research in strategic management. Dr. Hee has published numerous professional white papers and his research interests include financial industry transformation strategies.

Lynley Hocking completed her PhD focusing on the process of organizational change associated with information systems development in 1998. She has worked in small business and the university sector and now works with the Tasmanian State Government (Australia) in IT-related project management and IT industry support.

Wayne W. Huang is associate professor at the Department of Management Information Systems, College of Business, Ohio University (USA). His main research interests include group support systems (GSS), electronic commerce, e-education, and software engineering. He has published papers in leading international information systems journals including Journal of Management Information Systems (JMIS), IEEE Transactions on Systems, Man, and Cybernetics; Information & Management (I&M); IEEE Transactions on Professional Communication; Decision Support Systems (DSS); and the European Journal of Information Systems (EJIS). He was a faculty member in the School of Information Systems, University of New South Wales, Sydney, Australia, and Chinese University of Hong Kong, Hong Kong. He has been a visiting scholar in the Terry College of Business of the University of Georgia. He is on the editorial boards of the International Journal of Information & Management (I&M), Global Information Management (JGIM), and Journal of Data Management (JDM).

Pamela Jackson is a lecturer in the Department of Management at Fayetteville State University (USA) and is enrolled in the PhD in Information Technology program at the University of North Carolina at Charlotte (USA). Her research interests are in the areas of technology acceptance and adoption.

Omar E. M. Khalil is a professor of Information Systems at the University of Massachusetts-Dartmouth (USA). He has a PhD from the University of North Texas. His publications appeared in journals such as Journal of Global Information Management, Journal of End-user Computing, Information Resources Management Journal, International Journal of Production and Economics, International Journal of Man-Machine Studies, Journal of Business Ethics, and Journal of Informing Science. His research interests include information systems effectiveness, global information systems, information quality, and information systems management.

Heegoo Kang is the CIO of IFN, which offers one-stop services in the fashion and textile industries. He received an ME from the Graduate School of Management at Korea Advanced Institute of Science and Technology. His research interests include electronic commerce and integration of EC with ERP.

Gregory (Grzegorz) E. Kersten is a professor of Decision and Information Systems in the Department of Decision Sciences and MIS, and the director of the Information Systems and the CIT in the John Molson School of Business, Concordia University, Canada. He received his MSc in Econometrics and PhD in Operations Research from the Warsaw School of Economics, Poland. He is the principal investigator of the InterNeg Project and a member of the Ottawa-Carleton Institute for Computer Science. He authored and co-authored three books and more than 100 refereed publications. His research and teaching interests include individual and group decision-making, negotiations, decision support, web-based systems, e-commerce and e-negotiations.

Mik A. Kersten is a member of the research staff at the Xerox Palo Alto Research Center (PAKC) (USA). He is working on making it easier for developers to write programs that look like their design. As a member of the AspectJ project he is currently building the first Aspect-Oriented Programming development environment. Mik received his BSc from the University of British Columbia (June 1999), and has since had eight conference and journal publications related to software engineering and aspect-oriented software development. He is also responsible for publishing the http://aspectj.org and http://aosd.net websites.

Mohamed Khalifa was educated at the Wharton Business School of the University of Pennsylvania, where he received the degrees of MA in Decision Sciences and PhD in Information Systems. At present, he is associate professor and director of the Asia Center for Electronic Business at the Information Systems Department of City University of Hong Kong. He has published several books and more than 50 refereed articles in journals such as Communications of the ACM, IEEE Transactions on Engineering Management, IEEE Transactions on Systems Man and Cybernetics, Decision Support Systems, Data Base and Information and Management.

Otto R. Koppius is from the Department of Decision and Information Sciences at the Rotterdam School of Management, Erasmus University Rotterdam, The Netherlands. He holds an MSc in Applied Mathematics from Twente University. He has been a visiting researcher at IBM Research and the University of Michigan. His research interests include how information technology affects markets, decision making and interorganizational relations. He has presented his research at various conferences, including HICSS, WISE, ECIS, EIBA and the SMS.

Han Soo Lee was the CEO of iBFarm Global (Korea), a global incubating company based in Seoul and Shanghai. He also worked as an affiliated editor for China eBusiness at SOFTBANK Media. He graduated with the executive MBA course from Stanford University and an MS from the Graduate School of Management at KAIST.

Hoe Kyung Lee is a professor of Economics in the Graduate School of Management at Korea Advanced Institute of Science and Technology (KAIST). He received the BA and MA from Yonsei University (majoring in Applied Statistics) in 1973 and 1978, and PhD in Economics from the State University of New York at Stony Brook. He joined KAIST in 1986. His research interests include consumption behavior, financial econometrics, and information technology applications of econometric analysis.

Jae Kyu Lee is a professor of Management Information Systems at Korea Advanced Institute of Science and Technology and a director of the International Center for Electronic Commerce. He received a PhD from the Wharton School, University of Pennsylvania. He was chair of the International Conference on Electronic Commerce (ICEC '98 and 2000) and the 3^rd World Congress on Expert Systems (1996). He has authored several books on electronic commerce and expert systems and published numerous papers in the following journals: Management Science, CACM, DSS, Expert Systems with Applications, International Journal of Electronic Commerce, Decision Science and many others. Currently, he is an editor-in-chief of the Journal Electronic Commerce Research and Applications, and editorial member of various international journals like Decision support Systems, Expert Systems with Applications, International Journal of Electronic Commerce, and so on. His main research interests are in the fields of electronic commerce and intelligent information systems.

Moon-Bong Lee is an assistant professor of Management Information Systems at Dongeui University, Pusan, Korea. He received a PhD in Management Information Systems from Yonsei University, where he also earned his MBA and BA in Business Administration. He has worked for planning, implementing and managing information systems in KIEP for seven years. His research interests are in the areas of man-machine interfaces, Internet marketing and performance measurement of information systems.

John Lim is associate professor in the School of Computing at the National University of Singapore. Dr. Lim graduated with First Class Honors in Electrical Engineering and an MSc in MIS from the National University of Singapore, and a PhD from the University of British Columbia. His current research interests include collaborative technology, negotiation support, and media effects.

Moez Limayem is an associate professor at the Information Systems at City University of Hong Kong. Until recently, he was the chair of the Management Information Systems Department at Laval University in Canada. He holds an MBA and PhD in MIS from the University of Minnesota. His current research interests include electronic commerce, IT adoption and groupware. He has had several articles published or accepted for publication in many journals such as Management Science, Information Systems Research, CACM, Accounting, Management & Information Technologies, Group Decision and Negotiation and Small Group Research.

Vanessa Liu is currently a PhD student at the Department of Information Systems of City University of Hong Kong. Her work has been published in some IS academic journals and major conference proceedings including ICIS and HICSS. Her research interests include electronic commerce and knowledge management. Miss Liu is currently teaching electronic business for MBA programs. She is also the conference coordinator of a knowledge community for electronic business.

Fawaz Ahmad Masoud is an assistant professor in the Department of Computer Science at Sultan Qaboos University/College of Science (Muscat-Oman). He earned his PhD in Quality Metrics in Software Engineering from the University of Liverpool (UK) in 1987. He was granted several academic awards and scholarships. After graduation, he taught at Yarmouk University (Jordan) for six years out of which three years was a director of computer and information center. He has published several papers in the area of software engineering, artificial intelligence and information retrieval. His main research interests are measuring software complexity, software systems development life cycle, information system retrieval, AI and computer arabization. Dr. Masoud is a member of the IEEE(CS) and the ISCA.

Stephen J. Millar is a professor of Marketing and director of the International Business Programs at Oklahoma State University (USA). He has a PhD from the University of California, Los Angeles. Dr. Miller's publications appeared in journals such as Journal of Euromarketing, Journal of Marketing Management, Journal of Health Care Marketing, Journal of Marketing Research, and Psychology Reports. His research interests include international marketing, quality of marketing services, and marketing strategies.

Michael J. Mol is from Nijmegen University, The Netherlands. Previously he was at Rotterdam School of Management, Erasmus University Rotterdam. He has also spent periods at WU Vienna and TU Berlin. His research interests include global sourcing strategy, buyer-supplier relations and internationalization of the firm. His work has previously appeared in several journals, including that of the Academy of Management Executive, and a book. He has received grants from the Carnegie Bosch Institute and Siemens. He has consulted with multiple firms and the United Nations on the impact of e-commerce on buyer-supplier relations.

Wojciech M. Rakowski is a senior consultant with the Advanced Network Solutions laboratory at Bell Canada in Toronto, Canada. He received his MSc in Operations Research from the Warsaw School of Economics, Poland. Presently, he is pursuing his PhD in Philosophy at the University of Toronto. His research and professional interests include realtime distributed-software architectures, ontology of knowledge representation, and philosophy of digital-computer intelligence.

Pauline Ratnasingam is an assistant professor of the Computer Information Systems Department at Central Missouri State University, Missouri (USA). Pauline Ratnasingam received her Bachelors in Computing (Information Systems) and Honors in Information Systems from Monash University, Melbourne, Australia. She received her PhD titled "Inter-organizational Trust in Business to Business Electronic Commerce" from Erasmus University, Rotterdam School of Management, The Netherlands. She lectured on topics such as: Project Management, Management of Information Systems, and Electronic Commerce in Australia, New Zealand, Europe and America. She is an associate member of the Association of Information Systems, and is a member of the Information Resources Management Association and Academy of Management. Her research interests include business risk management, Internet-based business-to-business e-commerce, organizational behavior, inter-organizational-relationships and trust. She is the recipient and principal investigator of a National Science Foundation Scholar Awards Grant for $60,000 (Grant Number: 01227550). Research project title: "Inter-Organizational Trust in Business-to-Business Electronic Commerce." She has published several articles related to this area in national and international conferences and refereed journals.

Stephanie S. Robbins is an associate professor of MIS/OM at the University of North Carolina at Charlotte (USA) and earned her PhD degree from Louisiana State University. Dr. Robbins does research in the areas of management information systems, international information systems and marketing management. Her publications have appeared in journals such as: Information & Management, The Journal of Computer Information Systems, Journal of Systems Management, Behavioral Science, and the Journal of the Academy of Marketing Science. She has also presented numerous papers at international, national and regional professional meetings. Dr. Robbins has been very active in the Southeast Region of the Decision Sciences Institute and has held a number of officer positions within the organization.

Albert H. Segars is professor and Sarah Graham Kenan Distinguished Scholar at the Kenan - Flagler Business School, University of North Carolina at Chapel Hill (USA). He holds an undergraduate degree is the area of Electrical and Computer Engineering as well as a Masters of Science degree in Finance. His PhD is from the University of South Carolina in the areas of Information Technology and Corporate Strategy. His recent research focuses on the impact of technology on organizational and market structures. Recent articles by Dr. Segars on this and other topics are found in Information Systems Research, MIS Quarterly, and Interfaces.

Ahmed A. M. Seliem is a PhD candidate and a teaching assistant of Business Administration at Alexandria University, Egypt. He holds an MBA and BCom from Alexandria University, Egypt. His research interests include information systems effectiveness and knowledge management.

Antonis C. Stylianou has more than 15 years of experience in computer information systems. Currently, he is associate professor of management information systems and a member of the graduate faculty at the University of North Carolina at Charlotte, USA. His industry experience includes an appointment in the information management department at Duke Energy. Dr. Stylianou has published numerous research articles in the Communications of the ACM, Management Science, Decision Sciences, Information & Management, and other journals. He is a frequent presenter on the management of information systems, and serves as a consultant to organizations. He is currently on the editorial board of the Database for Advances in Information Systems journal.

Kil-Soo Suh is professor of Information Systems at Yonsei University, Seoul, Korea. Professor Suh holds a PhD in Management Information Systems from Indiana University, where he also earned his MBA. He holds a BA in Business Administration from Yonsei University. His research interests are in the areas of man-machine interfaces, communication media, Internet marketing and conceptual modeling and implementation of information.

Shao Qin Sun is a graduate student at the Department of Economics and Trade, School of Economics and Management, Southeast University, Nanjing, China. Her academic interests focus on international trade, international finance and e-commerce. She won a scholarship funded by large Korean MNEs. She has published five papers in related academic journals in China. She is now studying the competitiveness of Chinese cities by using industrial clustering theory. She is hoping that she can learn from teachers and researchers in the related field from all around the world.

Kwok-Kee Wei is professor and the founding head of the Department of Information Systems at the National University of Singapore. He received his DPhil degree (1986) in Computer Science from the University of York (UK). He was senior editor of MIS Quarterly and is associate editor of Information Systems Research. His research has been published or is forthcoming in MIS Quarterly; Information Systems Research; Management Science; Journal of Management Information Systems; ACM Transactions on Computer-Human Interaction; ACM Transactions on Information Systems; IEEE Transactions on Systems; Man, and Cybernetics; IEEE Transactions on Professional Communication; International Journal of Human-Computer Studies; Information and Management; Decision Support Systems; and European Journal of Information Systems. His research focuses on computer-mediated communication, electronic commerce, virtual organizations, human-computer interaction, and software project management.

William Wresch is professor of Management Information Systems at the University of Wisconsin Oshkosh, USA. In 1993 he was named a Fulbright Scholar and taught Computer Science at the University of Namibia in southern Africa. His book about the impact of the Internet on that region of the world, Disconnected: Haves and Have Nots in the Information Age, was published by Rutgers University Press in 1996. Since that time he has prepared a number of articles on the economic development implications of Information Technology. He also regularly consults with various aid agencies about Information Technology development projects.

Won-Seok Yoo is a consultant of IBM Business Consulting Services, Korea. He received his MBA and BA in Business Administration from Yonsei University. Currently he's working on supply chain management and e-business project for construction, oil and chemical companies. His research interests are in the area of e-business via a virtual community and performance measurement of information systems.

Acknowledgments

We would like to recognize and thank the many authors of the chapters included in this volume. Also, we appreciate the assistance of those involved in the project at Idea Group Publishing, especially Dr. Mehdi Khosrow-Pour and Ms. Jan Travers. Without you this book would not exist.

We dedicate this book to our wives, Shirley and Hazel. Your encouragement and patience have proven invaluable on this project as well as others.

Thank you all very much.

M. Gordon Hunter
Felix B. Tan
September 2003

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