Exam Prep Questions

     

Question 1	A user receives the following error message when he attempts to save a spreadsheet to the corporate share drive. What could be the possible problems? Choose two correct answers. A. The user is not connected to the network. B. The remote computer is off. C. The remote computer does not have available storage space. D. The remote computer is read-only.
A1:	Answers A and B are correct. The user is most likely not connected to the network, or the remote computer is off. Answer C is incorrect because the error does not indicate that the drive is full. Answer D is incorrect because the error message indicates that the remote computer is unavailable.
Question 2	A user reports that her system was recently upgraded to Windows XP. Before the upgrade, her DVD-ROM drive functioned normally. However, since the new operating system was installed, she has not been able to view DVDs. What should you check first? A. Verify no hardware conflicts exist by using the Add Hardware Wizard. B. Check the vendor for an updated Windows XP DVD-ROM device driver. C. Verify that the device is functioning by using the Device Manager. D. Reinstall Windows XP.
A2:	Answer C is correct. Your first step in troubleshooting the hardware problem should be to verify that the device is functioning. You can do so using the Device Manager. Answer A is incorrect because you cannot use the Add Hardware Wizard to verify that a device is functioning. Answer B is also incorrect. Before looking for a new device driver, you should verify the status of the device. Answer D is incorrect. You should try troubleshooting the hardware problem before reinstalling the operating system.
Question 3	A user indicates that he has recently installed a new modem, but since the installation he has not been able to log in to the network. What is the problem? Choose two correct answers. A. The modem driver has corrupted the network driver. B. The modem and network interface card are using the same resources. C. A conflict exists with the modem and network card. D. The network card is disabled.
A3:	Answers B and C are correct. Because the problem appeared after the new modem was installed, this may indicate that a hardware conflict exists between the modem and network card. Answer A is incorrect because a corrupted network driver would not cause a hardware conflict. Answer D is also incorrect. The question does not indicate that the user disabled the modem at any time.
Question 4	You have recently updated your video driver. Unfortunately, it has caused a problem with the display. What should you do to correct the problem? A. Reinstall the driver. B. Use the System Restore feature. C. Locate and install an updated driver from the vendor's Web site. D. Remove the device using Device Manager.
A4:	Answer B is correct. The best option in this situation is to use the System Restore feature to restore the operating system to its state before the device driver was installed. Answer A is incorrect. Reinstalling the existing driver will not correct the problem. Answer C is also incorrect. Although you may want to locate an updated driver for the device, you should correct the problem before installing it. Answer D is incorrect because removing the device would result in no display.
Question 5	A user indicates that she cannot log on to the network. She has logged on to her system locally. You have tried to ping the system, but your efforts are unsuccessful . The network cable has been connected correctly to both the wall and computer. The network card LEDs are lit. You checked the Device Manager, and a red X appears next to the network adapter. What is the problem? A. The user is logging on with an incorrect username and password. B. TCP/IP is not initialized on the local computer. C. The network card is disabled. D. The network card is conflicting with another device.
A5:	Answer C is correct. A red X on a device within Device Manager indicates that the device is disabled. Therefore, answers B and D are incorrect. Answer A is incorrect because an incorrect username and password would result in authentication errors.
Question 6	You are the desktop support technician for a small insurance company. A user calls to report that he is unable to print a document in Microsoft Word. You verify that the printer is online and it has paper. The problem is not affecting any other users. What should you do next to troubleshoot the problem? A. Attempt to print a test page from the user's computer. B. Reinstall the printer driver. C. Reboot the printer. D. Delete all documents in the print queue.
A6:	Answer A is correct. To troubleshoot the problem, attempt to print a test page from the user's computer. Because the printer is online and the problem is not affecting any other users, answers B, C, and D are incorrect.
Question 7	A user is trying to save a Word document to a CDR-ROM. She receives an error message. This message did not appear when she performed the same steps the previous day. However, she closed the window before documenting what the message stated. You verify that no changes have been made to the computer in the past day. What could be some possible causes for the problem? Choose two correct answers. A. The user is trying to save to a CD that is not rewritable. B. There is a hardware conflict. C. No free space is available on the rewritable CD. D. The driver for the device needs to be updated.
A7:	Answers A and C are correct. Because no changes have been made to the computer, you can rule out a problem with the device driver and a hardware conflict. The error message is more than likely occurring because the user is trying to save to a CD that is not rewritable or trying to save to a rewritable CD that has no available free space. Therefore, answers B and D are incorrect.
Question 8	Which of the following utilities can you use to return the operating system to a previous state? A. Device Manager B. System Restore C. Add Hardware Wizard D. Disk Cleanup
A8:	Answer B is correct. You can use the System Restore feature to return the operating system to a previous state. Answer A is incorrect because you use the Device Manager to manage and troubleshoot hardware devices. Answer C is incorrect because you use the Add Hardware Wizard to add hardware devices. Answer D is incorrect because you use Disk Cleanup to free disk space.
Question 9	A user is attempting to save a file to his hard disk. However, he receives an error message that not enough space is available. The user calls to report the problem. What should you do to resolve the problem? A. Delete all the files and format the hard drive. B. Open the properties for the hard drive and use the Disk Cleanup feature. C. Use the System Restore feature to restore the operating system to a previous state. D. Verify that there are no hardware conflicts by using Device Manager.
A9:	Answer B is correct. If the user is receiving an error message that not enough space is available when he attempts to save a document, you can use the Disk Cleanup feature to free disk space. Therefore, answer A is incorrect. Answers C and D are incorrect because the problem is not hardware related .
Question 10	A user is trying to print a document in Microsoft Word. When she retrieves her document from the printer, the characters are garbled. The printer is locally attached to the user's workstation. What should you do? A. Stop and restart the print spooler. B. Reboot the printer. C. Delete all the documents in the print queue. D. Reinstall the printer driver.
A10:	Answer D is correct. If the characters in a document come out garbled, there is a problem with the printer driver. Answers A and C are incorrect because the user can successfully print a document. Answer B is incorrect. Taking the printer offline and restarting it will not fix the driver problem.