Exam Prep Questions

     

Question 1	A user has received a new laptop and requests that his Office customizations be applied to his new system. What can be done to apply the user's customizations to his new system? A. Run the Save My Settings Wizard on the user's current system and then run it on the new laptop. B. Copy the Normal.dot, presentation.pot , and xluser.xlt files from the user's existing system and replace the existing copies on the new laptop. C. Re-create the customized settings on the new laptop. D. Copy the user's profile from the existing system onto the new laptop.
A1:	Answer A is correct. To prevent the loss of customized settings, you can create a file of customized settings, including menu, toolbar, and template modifications. Store the file either locally or on the company network, and any time you need to re-apply the user's customizations to an Office XP “equipped computer, you can use that profile to re-create the work environment. Answers B and D are incorrect because these options do not offer viable solutions. Answer C is also incorrect. Although this answer does provide a solution, it does not present the most efficient one.
Question 2	A power user indicates that some features are missing from her current installation of Microsoft Word. You have verified that you cannot access the thesaurus. What is the problem with the user's computer? A. The Office XP installation needs to be repaired. B. The user does not have Word installed. C. The user has customized the Format menu. D. The user has a Typical Office XP installation.
A2:	Answer D is correct. The Typical Office XP installation does not contain the thesaurus. Answer A is incorrect because the user has not reported an error with the installation. Answer B is incorrect because Word is installed. Answer C is incorrect because the thesaurus is located on the Tools menu, not the Format menu.
Question 3	A user reports that the Paste button is missing from the Standard toolbar. What should you do? A. After verifying that the user has not customized the toolbar, reset the toolbar in the Customize dialog box. B. Reset the Standard toolbar. C. Open the Customize dialog box and drag the Paste button onto the Formatting toolbar. D. Inform the user to press Ctrl+V because the Paste button is gone.
A3:	Answer A is correct. You can reset the toolbar using the Customize dialog box. Answers B and C are incorrect because these options do not solve the problem. Answer D is incorrect. Although the user can press Ctrl+V, pressing this key combination does not solve the problem of the missing Paste button.
Question 4	A user calls and reports that Excel hangs whenever he accesses the Import Data feature. After further investigation, the user indicates that Excel has had other performance problems. What should be done? A. Remove the Excel application. B. Install the Import Data feature. C. Repair the Office installation. D. Remove the Office installation and perform a Custom installation.
A4:	Answer C is correct. You should repair the Office installation using the Detect and Repair option from the Help menu. You can also repair the installation from the Add or Remove Programs applet. Answer A is incorrect because removing the Excel application does not solve the problem with the current Excel installation. Answer B is incorrect because the Import Data feature is currently installed. Answer D is incorrect because you do not need to remove the entire Office installation and reinstall.
Question 5	A user reports that she had her system rebuilt approximately a month ago. She has not had any problems with her Windows XP system. However, today she opened Microsoft Word, and several menu options are unavailable. What is the problem? A. The Office XP product key has expired . B. The user has a virus. C. The user's permissions have been customized with a domain policy to restrict access to some Office features. D. The Office XP installation has not been activated.
A5:	Answer D is correct. The Office XP installation allows a user to open the Office applications 50 times before activation is required. When the user exceeds this number, the programs allow her to view files but not create new files or modify the existing files. Answer A is incorrect because the product key does not expire. Answer B is incorrect because no known virus disables Office features. Answer C is incorrect because there is no mention that a domain policy has been applied. It is also not possible for a domain policy to disable features within Office.
Question 6	A user indicates that the blank template in Word contains part of a file he was working on the previous day. Each time he creates a new file, the text appears. What should be done? A. The Normal.doc template should be re-created. B. The Normal.dot template should be edited to remove the unwanted text. C. The Normal.dot template should be re-created. D. The Blank.dot template should be edited to remove the unwanted text.
A6:	Answer B is correct. The Normal.dot template file stores several customized settings as well as the text. To ensure that customizations are not lost, the Normal.dot file should be edited to remove the text. Answers A and D are incorrect because the blank template is named Normal.dot . Answer C is also incorrect; when the Normal.dot template is re-created, it loses all configuration settings the user has modified.
Question 7	A user reports that the Office XP installation window periodically appears on her screen while she is using the Office programs. She already has installed the suite and thinks her system is broken. What is occurring? A. The applications are set to Install on First Use. B. The most commonly used features are installed; however, the remaining features are set to Install on First Use. C. The Office installation needs to be repaired. D. A domain policy is applying software patches.
A7:	Answer B is correct. The Office XP window appears as features set to Install on First Use are used. Answer A is incorrect because the user indicates that the Office XP installation windows appear as she is using the applications. Answer C is incorrect because the Office installation is intact. Answer D is incorrect because there is no indication that a domain policy has been applied.
Question 8	A user's computer has recently been upgraded to Office XP. He reports that the menus are shorter than those in the previous version. He wants to know where the missing menu options are located. What is the problem? A. The Personalized menus are turned on. B. The Customized menus are turned on. C. The Personalized toolbars are turned on and cause the menus to show only the buttons displayed on the toolbars . D. The Customized toolbars are turned on and cause the menus to show only the buttons displayed on the toolbars.
A8:	Answer A is correct. Personalized menus automatically customize menus and toolbars based on how often the user uses the commands. When the user first starts an Office program, only the basic commands appear. Then as he uses the program, the menus and toolbars adjust so that only the commands and toolbar buttons he uses most often appear. Answer B is incorrect because the feature is called Personalized menus . Answers C and D are incorrect because the buttons used on the toolbar do not affect the menu commands in view in the program menus.
Question 9	A new user indicates that she has lost all toolbars and menu options. What do you need to do to solve this problem? A. Reset all toolbars and menus. B. Re-create all toolbars and menus. C. Repair Office XP to return all options to their default settings. D. Exit Full Screen view by pressing Escape.
A9:	Answer D is correct. When in Full Screen view, you can either press Escape or click the Close Full Screen View button. Answers A and B are incorrect because the toolbars and menus are hidden from view. Answer C is also incorrect; when you repair an Office XP installation, customizations remain intact.
Question 10	A user indicates that the Tables toolbar is not in view. How does he activate the Tables toolbar? A. Click the Table menu and select Toolbar. B. Click the View menu and select Toolbars and the Tables toolbar. C. Click the View menu and select Toolbars and then Tables and Borders. D. Right-click any active toolbar and select Tables from the pop-up menu.
A10:	Answer C is correct. To activate the Tables and Borders toolbar, the user can either right-click on an active toolbar and select Tables and Borders, or click the View menu and select the Toolbars submenu and the Tables and Borders option. Answers A, B, and D are incorrect because they do not open the Tables and Borders toolbar.