Index[A] [B] [C] [D] [E] [F] [G] [H] [I] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] CABs (Customer Advisory Boards) Cares, James P. checklists materials list planning Innovation Games choosing [See selecting.] closing meeting commitment to action from Innovation Games in real-time time frame for communication in Innovation Games complaints [See Speed Boat game.] complex-systems architectures, statistics in context diagramming continuum of knowledge corporate relationships Customer Advisory Boards (CABs) customer artwork, processing customer complaints [See Speed Boat game.] customer preparation requirements, selecting Innovation Games customer relationship customer reports, preparing customer requirements 2nd customer research [See market research.] customer support Customer Visits: Building a Better Market Focus (McQuarrie) customer-centric innovation 2nd ideation phase market research versus Customer-Centric Product Definition (Mello) customers benefits from Innovation Games defining empathy for [See The Apprentice game.] market segmentation number needed for games real-time commitment to action selecting single versus multiple for games customizing Innovation Games |