Index_B


B

Balanced-scorecard mechanism, 495–496, 496

Basic PMOs competency continuum, see also Mid-range PMOs competency continuum

assessment, 168

auditing, 418

basics, ix, x

business performance, 596

career development, 299

customer relationships, 536

facilities and equipment support, 225

governance, 141

knowledge management, 103

mentoring, 358

methodology, 7

organization and structure, 190

planning support, 387

portfolio management, 482

project recovery, 448

resource management, 252

team development, 328

tools, 55

Benchmarking, 83–85

Benefit-cost-ratio analysis, 494

Benefits, positions, 312

Best offers, 580

Best practices, 23, 355

Bidder inquiries and questions, 579

Billing practices analysis, 588–589

Booking, 549, 582, 583

Breakthrough classification, 491, 493

Budgets

management plan, 123

metrics, 88–89

planning support, 408

Build/develop plans, 235, see also Make-or-buy plans

Business advantage, 487–488

Business alignment

basics, xvi, xviii–xix

business performance, 593–623

customer relationships, 533–564

portfolio management, 478–531

vendor/contractor relationships, 565–591

Business case

auditing, 423

planning support, 408

PMIS, 122, 123

preparation, project initiation phase, 28

Business decisions, 606

Business development managers, 53

Business environment interface

assessment, 167

auditing, 417

basics, xx

business performance, 595

career development, 297

customer relationships, 535

facilities and equipment support, 223

governance, project, 139

knowledge management, 101–102

mentoring, 356–357

methodology, 5

organization and structure, 188

portfolio management, 480–481

project recovery, 447

resource management, 251

standards and metrics, 71–72

team development, 326–327

tools, 52–54

training and education, 272–273

vendors and contractors, 566

Business fit, 573

Business forums, 560–561

Business information, customer relationships, 540–541

Business interests

classification guidance, 154

policy guidance preparation, 152

project recovery, 454

Business level positions, 309–310

Business management

business performance, 609

metrics, 92–93

responsibility, vendors and contractors, 575

Business managers, 215, 558

Business performance, see also Business performance function model

basics, xix, 593–594

business environment interface, 595

competency continuum, 595, 596, 597

oversight responsibility, 160, 613

project environment interface, 594

smaller PMOs, 623

Business performance function model

alignment, 608–610, 620–623

basics, 598, 598

collaboration, 610–615

customer satisfaction, 603–605

efficiency, 601–603

executive value awareness, 605–608

infrastructure management, 617–618

integrated solutions, 598–610

operations, 601–603, 611–612

performance, 608–610

PMO, 615–623

practice management, 616–617

resource integration, 618–619

revenue generation, 599–601

strategic collaboration, 614–615

tactical collaboration, 612–614

technical support, 619–620

value, 599–605

Business perspective, portfolio management, 487–488, 495, 496

Business plans, 504, 506–510, 520

Business posture, 589–590

Business practices evaluation, 150

Business processes, 87

Business profile, 573

Business purpose, PMO charter

basics, 144

disarray of projects, 144–145

integration, 145–146

project management competency, 145

revenue contributions, 144

strategic business objectives, 146

Business solution elements, 123

Business staff, PMO, 192–193

Business-support units, 198

Business systems, tools, 51–52

Business unit managers

information users, 108

methodology training plan, 38

project recovery, 458

stakeholder participation, 213–214

Business units

business performance, 621

classification guidance, 155

maturity assessment, 184

operations, 311

PMO charter, 146




The Complete Project Management Office Handbook
The Complete Project Management Office Handbook, Second Edition (ESI International Project Management Series)
ISBN: 1420046802
EAN: 2147483647
Year: 2005
Pages: 158

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