Table of Contents


it project+ study guide, second edition (exam pko-002)  
IT Project+ Study Guide, Second Edition (Exam PKO-002)
byWilliam HeldmanandLona Cram ISBN:0782143180
Sybex 2004 (512 pages)

To better bridge fundamental project management skills with IT job roles, this new edition includes formal project management instruction coupled with real world IT context. An IT project case study shows you how to master IT project management.

Table of Contents
IT Project+ Study Guide, Second Edition
IT Project+ Study Guide
Assessment Test
Answers to Assessment Test
Chapter 1 - IT Project Management Overview
Chapter 2 - Project Initiation
Chapter 3 - Scope Planning
Chapter 4 - Schedule Planning
Chapter 5 - Cost Planning
Chapter 6 - Other Planning Processes
Chapter 7 - Comprehensive Project Plan
Chapter 8 - Project Execution
Chapter 9 - Project Control
Chapter 10 - Project Closure
Appendix A - Systems Development Life Cycle
Appendix B - Standard IT Project Documents
List of Figures
List of Tables
List of Sidebars

Here s the book you need to prepare for the latest version of CompTIA s IT Project+ exam. This Study Guide was developed to meet the exacting requirements of today s certification candidates. In addition to the consistent and accessible instructional approach that has earned Sybex the Best Study Guide designation in the 2003 CertCities Readers Choice Awards, this book provides:

  • Clear and concise information on IT project management
  • Practical examples and insights drawn from real-world experience
  • Leading-edge exam preparation software, including a test engine and electronic flashcards

You ll also find authoritative coverage of key exam topics, including:

  • IT Project Initiation and Scope Definition
  • IT Project Planning
  • IT Project Execution, Control, and Coordination
  • IT Project Closure, Acceptance and Support

Look to Sybex for the knowledge and skills needed to succeed in today s competitive IT marketplace .

About the Authors

William Heldman, MCT, is the Transaction Services Manager for a large Colorado city. He has been in the IT industry as a programmer, server specialist and IT manager for 16 years and is a Microsoft Most valuable Professional (MVP).

Lona Cram, PMP, is a senior project manager, management executive and independent consultant and instructor. She is also a member of the Project Management Institute for the Denver Chapter in Colorado.

IT Project+ Study Guide,Second Edition

William Heldman

Lona Cram

Associate Publisher:
Neil Edde

Acquisitions Editor:
Elizabeth Hurley Peterson

Developmental Editor:
Heather O Connor

Production Editor:
Elizabeth Campbell

Technical Editors:
Claudia Baca
Warren Wyrostek

Cheryl Hauser

Compositor and Graphic Illustrator:
Happenstance Type-O-Rama

CD Coordinator:
Dan Mummert

CD Technician:
Kevin Ly

Rachel Gunn
Laurie O Connell
Nancy Riddiough

Nancy Guenther

Book Designers:
Bill Gibson
Judy Fung

Cover Designer:
Archer Design

Cover Illustrator/Photographer:
Victor Arre

Copyright 2004 SYBEX Inc., 1151 Marina Village Parkway, Alameda, CA 94501. World rights reserved. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to photocopy, photograph, magnetic, or other record, without the prior agreement and written permission of the publisher.

First edition copyright 2002 SYBEX Inc.

Library of Congress Card Number: 2003115674

ISBN: 0-7821-4318-0

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Sybex is an independent entity from CompTIA and is not affiliated with CompTIA in any manner. Neither CompTIA nor Sybex warrants that use of this publication will ensure passing the relevant exam. IT Project+ is either a registered trademark or trademark of CompTIA in the United States and/or other countries.

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The author and publisher have made their best efforts to prepare this book, and the content is based upon final release software whenever possible. Portions of the manuscript may be based upon pre-release versions supplied by software manufacturer(s). The author and the publisher make no representation or warranties of any kind with regard to the completeness or accuracy of the contents herein and accept no liability of any kind including but not limited to performance, merchantability, fitness for any particular purpose, or any losses or damages of any kind caused or alleged to be caused directly or indirectly from this book.

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To Our Valued Readers:

Thank you for looking to Sybex for your IT Project+ exam prep needs. We at Sybex are proud of our reputation for providing certification candidates with the practical knowledge and skills needed to succeed in the highly competitive IT marketplace . Certification candidates have come to rely on Sybex for accurate and accessible instruction on today s crucial technologies and business skills. For the second year in a row, readers such as yourself voted Sybex as winner of the "Best Study Guides" category in the 2003 CertCities Readers Choice Awards.

Just as CompTIA is committed to establishing measurable standards for certifying individuals with project management responsibilities in the field of IT, Sybex is committed to providing those individuals with the knowledge needed to meet those standards.

The authors and editors have worked hard to ensure that the new edition of the IT Project+ Study Guide you hold in your hands is comprehensive, in-depth , and pedagogically sound. We re confident that this book will exceed the demanding standards of the certification marketplace and help you, the IT Project+ certification candidate, succeed in your endeavors.

As always, your feedback is important to us. Please send comments, questions, or suggestions to At Sybex we're continually striving to meet the needs of individuals preparing for certification exams.

Good luck in pursuit of your IT Project+ certification!

Neil Edde
Associate Publisher ”Certification
Sybex, Inc.

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To Kimmie

”Bill Heldman

To Michael, who always supports me in everything I do.

”Lona Cram


I d like to acknowledge my co-author , Lona Cram; copyeditor Cheryl Hauser, and also Elizabeth Hurley Peterson, Elizabeth Campbell, and Heather O'Connor; our tech-editors Claudia Baca and Warren Wyrostek; and the rest of the staff at Sybex for creating such a wonderful work environment in which to create books.

I d also like to acknowledge you, the reader, hungry for more knowledge about IT projects. You are on a good path to finding out more about the ever-increasing world of project management.

Also, I d like to acknowledge that it is the Lord who gives talent and to thank Him for that ability.

”Bill Heldman

I could not have done this without the support and help of everyone at Sybex who dedicated their efforts to helping a new author be successful. Thanks first to Elizabeth Hurley Peterson for her idea to add a PMP perspective to this book and to guide me through the process of writing a study guide. Heather O Connor, thank you for all the time you spent providing feedback on my initial submissions and for answering all my numerous questions. Elizabeth Campbell, you always kept me up to date as to what to expect next and when, which was critical to balancing my time and schedule. And to all of the staff that worked behind the scenes to create the figures and design the layout, thanks for all of your hard work.

Thanks to the technical editors, Claudia Baca and Warren Wyrostek. Claudia, you are a walking PMBOK, and Warren you always caught anything that was not clear or needed further explanation. Cheryl Hauser, your detailed copyedits of every chapter assured that my content was consistent and grammatically correct.

I would like to thank my co-author Bill Heldman, for stepping up to the challenge of creating material that applied the project management discipline to the real world challenges faced by IT Project Managers.

Finally, I would like to thank my family for supporting me in this effort, even though that meant watching me spend evenings, weekends, and even a couple of holidays working at my computer rather than spending time with them. Michael, I have always been an over-achiever, and you have always stepped up to the plate to do whatever it took to allow me to be successful.

”Lona Cram