1.  

The most important skill a project manager can possess is communication skills.

2.  

Good time management practices allow you to control the priorities over your time instead of letting the day's happenings control you.

3.  

Some examples of fire-fighting priorities include emergencies, unplanned risks, and service interruptions.

4.  

Some example of low importance/low urgency activities include extraneous documentation, cube hopping , and web surfing. You should avoid these activities because they are time wasters and will prevent you from completing the things you should be working on in the "Planning Zone." (Note: The name of the zone should provide a clue.)

5.  

The rule for information management is to handle every piece of information one time, then do something with it.

6.  

The elements involved in information exchange are sender, message, and receiver.

7.  

Senders are responsible for making messages clear and concise and targeting the information for the right audience.

8.  

Receivers are responsible for understanding the information, making certain they have received all the information, and asking clarifying questions.

9.  

Three effective listening techniques are to make eye contact, paraphrase what you heard , and not interrupt.

10.  

Effective communication techniques include making the messages clear and to the point, combining communication methods (like using visual aids during a project meeting), and eliminating noise.