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IBM, 32, 71, 139
IBM Global Services, 80
IFLOW, 151–152
if-then model, 33
improving materials flow, 180
income statement, of customer, 28
incremental business improvement (deltas), 29–31
incremental investments, as discretionary, 27–28
incremental profits
in Consultative Positioning Strategies, 25–26
incremental growth strategy and, 85–87
Industry Average Norm, 34, 36–40
industry database, 135
industry-specific norms
application-to-operation nature of, 39–40
developing, 38–40
norm warehouses and, 36–38
innovation cycle, 205
intellectual capital, 177–180
internal rate of return (IRR), 146, 192–195, 205–206
in criteria of "how much," 168
defined, 77
inventory, 171
inventory conversion, 159
inventory turnover, 155, 181–183
investment
converting price into, 8, 9, 63–66, 102
defined, 27, 76
investment value of dollar, 60
IRR (internal rate of return), 146, 192–195, 205–206
in criteria of "how much," 168
defined, 77
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