These are different categories of special requests and their estimated completion times. These changes include investigating whether the proposed change affects other applications on the server. Technical Support will notify the requester if the request takes longer than the estimated completion time.
Request Type | Response Time |
---|---|
Emergency backups and restores | 4 hours |
File maintenance | 8 hours |
Change /etc/dfs/dfstab for mount directories | 8 hours |
Change /etc/vfstab | 8 hours |
Add users/groups | 8 hours |
Solaris kernel changes | 5 working days |
Database changes | 5 working days |
Hardware configuration changes | 5 working days |