Special Requests

Special Requests

These are different categories of special requests and their estimated completion times. These changes include investigating whether the proposed change affects other applications on the server. Technical Support will notify the requester if the request takes longer than the estimated completion time.

TableD-1. Special Request Response Times
Request Type Response Time
Emergency backups and restores 4 hours
File maintenance 8 hours
Change /etc/dfs/dfstab for mount directories 8 hours
Change /etc/vfstab 8 hours
Add users/groups 8 hours
Solaris kernel changes 5 working days
Database changes 5 working days
Hardware configuration changes 5 working days


Software Development. Building Reliable Systems
Software Development: Building Reliable Systems
ISBN: 0130812463
EAN: 2147483647
Year: 1998
Pages: 193
Authors: Marc Hamilton

flylib.com © 2008-2017.
If you may any questions please contact us: flylib@qtcs.net